E-Com Operations Executive
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Key skills for this role
About the Role
Chemist Warehouse UAE seeks an E-Com Operations Executive to manage Shopify store operations, including product listings, order processing, customer service, and inventory tracking.
Key Skills for This Role
Responsibilities
- Upload, maintain, and optimise product listings on Shopify — titles, descriptions, images, tags, and pricing
- Ensure catalogue accuracy across all live collections, managing new launches and discontinuations
- Process and monitor daily orders, coordinating with logistics and warehouse for timely fulfilment
- Handle customer service queries related to orders, returns, and delivery — via email or chat
- Track inventory levels and flag low stock or overstock situations to the Growth Manager
- Support campaign launches by preparing product pages, discount codes, and collection updates
- Carry out basic on site merchandising — sorting collections, updating banners, and featured products
- Assist in quality checking the store regularly for broken links, incorrect pricing, or out of stock listings
- Maintain internal trackers for orders, returns, and stock movement
- Support the Growth Manager with ad hoc tasks including content coordination and supplier follow ups
Requirements
- 1–2 years of experience in an e commerce or digital operations role
- Hands on experience with Shopify — product uploads, order management, and basic admin
- Strong attention to detail
- Good written English for product copy and customer communication
- Comfortable working with spreadsheets (Excel or Google Sheets) for tracking and reporting
- Organised and able to manage multiple tasks in a fast moving environment
- Based in the UAE with valid work authorisation
Full Job Posting
About The Role
- We're hiring an E Com Operations Executive to keep the engine running on our Shopify store. This is a hands on, detail oriented role responsible for the day to day tasks that keep the store accurate, fulfilment smooth, and customers happy.
Key Responsibilities
- Upload, maintain, and optimise product listings on Shopify — titles, descriptions, images, tags, and pricing.
- Ensure catalogue accuracy across all live collections, managing new launches and discontinuations.
- Process and monitor daily orders, coordinating with logistics and warehouse for timely fulfilment.
- Handle customer service queries related to orders, returns, and delivery — via email or chat.
- Track inventory levels and flag low stock or overstock situations to the Growth Manager.
- Support campaign launches by preparing product pages, discount codes, and collection updates.
- Carry out basic on site merchandising — sorting collections, updating banners, and featured products.
- Assist in quality checking the store regularly for broken links, incorrect pricing, or out of stock listings.
- Maintain internal trackers for orders, returns, and stock movement.
- Support the Growth Manager with ad hoc tasks including content coordination and supplier follow ups.
What You'll Need
- 1–2 years of experience in an e commerce or digital operations role.
- Hands on experience with Shopify — product uploads, order management, and basic admin.
- Strong attention to detail — you notice when something is off and fix it without being asked.
- Good written English for product copy and customer communication.
- Comfortable working with spreadsheets (Excel or Google Sheets) for tracking and reporting.
- Organised and able to manage multiple tasks in a fast moving environment.
- Based in the UAE with valid work authorisation.
NICE TO HAVE
- Experience with Shopify apps (review tools, upsell apps, inventory management).
- Prior experience in retail, fashion, beauty, or consumer goods e commerce.
- Basic photo editing or image resizing skills (Canva, Photoshop).
- Experience with customer service tools (Zendesk, Freshdesk, or similar).
- Arabic language skills (an advantage for customer communication).
What We Offer
- Competitive Salary.
- A structured, supportive environment with clear direction from an experienced manager.
- Opportunity to grow into a senior operations or specialist role.
- Annual leave as per UAE Labour Law.
- Exposure to a full e commerce operation and growth focused team.
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