Duty Manager - Technical

Qualification

Technical Site Operations

• Track and close technical complaints and requests according to the provided SOP and flow chart.
• Manage sub-vendors across engineering services, HVAC, BMS, STP, lifts, electrical systems, and DG systems.
• Maintain site records and coordinate preventive maintenance, routine maintenance, breakdowns, and service support.
• Collect utility billing data and resolve discrepancies with licensee representatives within 48 hours.
• Review vendor monthly management reports and prepare engineering management and incident reports.
• Analyze helpdesk complaints and resolve recurring or long-pending problems.

Scheduling and Coordination

• Schedule, coordinate, and control preventive maintenance and breakdown or shutdown maintenance activities.
• Coordinate access and cross-support among vendors and work with the licensee team on scheduled and improvement tasks.
• Monitor contractor work to prevent disruption to the licensee’s business.
• Ensure fit-out guidelines are followed by all relevant parties.

Team Management

• Conduct daily or weekly briefings for services vendor teams.
• Provide induction and training for new team members and support ongoing team development.
• Resolve shift-roster issues and support equitable workload allocation.
• Support smooth 24x7 operations and coordinate vendor training programs.

Service Quality and Accountability

• Build cooperation among vendor teams and site vendors to support common delivery goals.
• Define objectives and strategies to meet client and organizational needs.
• Manage performance, identify opportunities and risks, and provide optimized solutions.
• Take responsibility for service results and provide team activity updates to management.

Requirements

• Diploma or degree in Electrical or Mechanical Engineering from a reputed university.
• 4–6 years of experience in facility or property management of a commercial office or building.
• Ability to manage technical complaints and requests according to documented SOPs and flow charts.
• Ability to coordinate preventive, routine, breakdown, and service-support activities.
• Ability to manage vendor performance against service-level agreements.
• Ability to support 24x7 operations, team scheduling, training, and workload allocation.