Duty Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Serves as the property Manager on Duty at St. Regis, overseeing all property operations and ensuring high levels of hospitality. Manages guest relations, resolves issues, and supervises staff.
Key Skills for This Role
Responsibilities
- Serve as the property Manager on Duty, overseeing all property operations
- Represent property management in resolving guest or property related situations
- Manage the flow of questions and direct guests within the lobby
- Handle tracking of service issues as Guest Relations Manager
- Maintain strong working relationships with all departments to support property operations
- Communicate variations to established norms to appropriate departments
- Ensure compliance with all policies, standards and procedures
- Review staffing levels to meet guest service, operational needs and financial objectives
- Intervene in guest/employee situations to maintain property integrity and guest satisfaction
- Conduct regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance
Requirements
- High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2 year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership and communication skills
- Ability to handle guest complaints and resolve issues
Full Job Posting
Job Summary
- Serves as the property Manager on Duty and oversees all property operations, ensuring highest levels of hospitality and service.
- Represents property management in resolving any guest or property related situation.
- Manages the flow of questions and directs guests within the lobby.
- Serves as Guest Relations Manager and handles tracking of service issues.
Candidate Profile
- High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
- OR 2 year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.
Core Work Activities
- Maintains strong working relationship with all departments to support property operations and goals.
- Communicates any variations to established norms to appropriate department in a timely manner.
- Sends copy of MOD report to all departments on a daily basis.
- Strives to improve service performance.
- Ensures compliance with all policies, standards and procedures.
- Emphasizes guest satisfaction during all departmental meetings.
- Understands and complies with loss prevention policies and procedures.
- Reviews staffing levels to ensure guest service, operational needs and financial objectives are met.
- Reviews financial statements, sales and activity reports to measure productivity and goal achievement.
- Intervenes in any guest/employee situation as needed.
- Empowers employees to provide excellent customer service.
- Provides immediate assistance to guests as requested.
About St. Regis & Marriott
- St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels worldwide.
- Marriott International is an equal opportunity employer, committed to non discrimination on any protected basis.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at St. Regis
Service Ambassador- Food & Beverage
Doha, QAT
St. Regis Doha seeks a Service Ambassador for Food & Beverage to ensure staff teamwork and guest satisfaction. Duties include opening/closing duties, maintaining cleanliness, monitoring dining rooms, and assisting manage
Hotel Cleanliness Expert (Housekeeping Attendant)
Doha, QAT
St. Regis in Doha is seeking a Guest Environment Expert to maintain the appearance and cleanliness of the hotel. The role involves delivering guest requests, stocking carts, cleaning rooms and public spaces, and ensuring
General Cashier
Doha, QAT
St. Regis is hiring a General Cashier to check figures, maintain financial records, and handle cash operations. The role requires at least 1 year of related work experience and a high school diploma.
Purchasing Officer
Doha, QAT
St. Regis in Doha is seeking a Purchasing Officer to manage food inventories, orders, and costs. The role involves inventory audits, receiving deliveries, and maintaining records. Requires at least 1 year of related work
Sous Chef
Doha, QAT
St. Regis Doha is hiring a Sous Chef to oversee daily kitchen operations, lead culinary staff, and ensure high-quality food production. The role requires 4 years of culinary experience or a degree with 2 years experience
Laundry Manager
Doha, QAT
St. Regis Doha is seeking a Laundry Manager to oversee daily laundry operations, ensuring high-quality linen services for guest rooms and F&B departments. The role requires managing a team, maintaining safety standards,
Housekeeping Supervisor
Doha, QAT
St. Regis in Doha is seeking a Housekeeping Supervisor to inspect guest rooms, manage daily housekeeping activities, and coordinate with other departments. Candidates need at least 1 year of related work experience and 1
Executive Sous Chef
Doha, QAT
St. Regis Doha seeks an Executive Sous Chef to lead kitchen operations, ensuring high-quality food production and guest satisfaction. The role involves supervising all kitchen areas, developing staff, managing budgets, a
Service Ambassador- Food & Beverage
Doha, QAT
Hotel Cleanliness Expert (Housekeeping Attendant)
Doha, QAT
General Cashier
Doha, QAT
Purchasing Officer
Doha, QAT
Sous Chef
Doha, QAT
Laundry Manager
Doha, QAT
Housekeeping Supervisor
Doha, QAT
Executive Sous Chef
Doha, QAT