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Duty Manager
Sofitel
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered Today
Luxury hotel operationsGuest relationsService recoveryFront Office operationsProperty management systemsOpera PMS
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Luxury hotel operationsGuest relationsService recovery
Role Overview
The Duty Manager leads guest service, shift operations, service recovery, and coordination across resort departments.
The role serves as the property's senior on-site contact for emergencies outside standard management hours.
Key Skills for This Role
Luxury hotel operationsGuest relationsService recoveryFront Office operationsProperty management systemsOpera PMS
Full Job Posting
Resort Overview
Sofitel Dubai The Palm is a five-star beachfront resort on the East Crescent of Palm Jumeirah.
The resort includes guest rooms, suites, serviced apartments, villas, a spa, fitness centre, kids club, restaurants, bars, and lounges.
Role Overview
The Duty Manager leads guest service, shift operations, service recovery, and coordination across resort departments.
The role serves as the property's senior on-site contact for emergencies outside standard management hours.
Guest Service
- Maintain a visible presence in public areas and anticipate guest needs.
- Welcome VIPs, dignitaries, and repeat guests and honor their preferences.
- Resolve complaints through service recovery within brand guidelines.
- Monitor guest feedback channels and respond to emerging concerns.
Operations and Coordination
- Inspect rooms, public areas, back-of-house areas, and outlets for cleanliness, maintenance, and brand-standard presentation.
- Coordinate Front Office, Housekeeping, Food and Beverage, Engineering, and Security during shifts.
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