Dubai Mall Female Spa Receptionist
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Key skills for this role
About the Role
IZIL Cosmetics Trading LLC is hiring a Female Spa Receptionist for Dubai Mall to provide a warm welcome, handle reservations, and ensure a seamless guest experience. The role requires strong customer service skills, organization, and administrative abilities.
Key Skills for This Role
Responsibilities
- Greet clients warmly and confirm their scheduled treatments or services
- Provide guidance on spa procedures and answer client inquiries professionally
- Inform clients about promotions, discounts, and new beauty products
- Obtain and document guest feedback regarding treatments and overall experience
- Assist in resolving customer complaints and escalate issues as needed
- Open and close the spa at designated times
- Maintain a clean and organized reception area
- Handle incoming calls, provide accurate information, and confirm appointments
- Schedule and update client appointments, ensuring smooth workflow for service providers
- Process client payments for services and products
Requirements
- High school diploma or equivalent
- Knowledge of spa or wellness services is an advantage
- Strong interpersonal and communication skills
- Excellent organizational and time management abilities
- Ability to multitask and work efficiently under pressure
- Proficiency in using appointment booking software and Microsoft Office applications
Full Job Posting
Role Overview
- The Spa Receptionist is the first point of contact for clients, responsible for providing a warm welcome, handling reservations, and ensuring a seamless guest experience.
- This role requires strong customer service skills, organization, and the ability to manage administrative tasks efficiently.
Key Responsibilities
- Greet clients warmly and confirm their scheduled treatments or services
- Provide guidance on spa procedures and answer client inquiries in a professional manner
- Inform clients about promotions, discounts, and new beauty products available
- Obtain and document guest feedback regarding treatments and overall experience
- Assist in resolving customer complaints and escalate issues as needed
- Open and close the spa at designated times
- Maintain a clean and organized reception area
- Handle incoming calls, provide accurate information, and confirm appointments
- Manage the visitor register to track daily spa visitors
- Schedule and update client appointments, ensuring smooth workflow for service providers
- Notify spa staff of last minute cancellations or walk in clients
- Maintain an up to date register of loyal and long term clients
Financial & Inventory Management
- Process client payments for services and products
- Handle petty cash requests and deposits as needed
- Ensure proper handover of cash, client records, and shift reports before leaving work
- Check inventory levels and place orders with the Inventory Controller when necessary
Marketing & Promotions
- Assist in developing and implementing promotional events to attract new clients
- Educate clients on beauty products and recommend suitable treatments based on their needs
- Promote available spa services and loyalty programs to enhance customer engagement
Compliance & Team Collaboration
- Attend and actively participate in staff meetings and training sessions
- Maintain punctuality for appointments, meetings, and team functions
- Adhere to company grooming and uniform standards
- Follow standard operating procedures (SOP) and ensure compliance with company policies
Qualifications & Experience
- High school diploma or equivalent (additional qualifications in hospitality or administration are a plus)
- Knowledge of spa or wellness services is an advantage
- Strong interpersonal and communication skills
- Excellent organizational and time management abilities
- Ability to multitask and work efficiently under pressure
- Proficiency in using appointment booking software and Microsoft Office applications
- Self motivated and able to work independently or as part of a team
Personal Attributes
- Positive Attitude: Approachable and friendly demeanor
- Customer Focused: Passion for delivering high quality service
- Adaptability: Ability to respond to different work situations effectively
- Professionalism: High grooming and presentation standards
- Team Player: Works collaboratively with colleagues to ensure smooth operations
Pay
- AED 4,000.00 per month
Application Questions
- Do you have experience working at a front desk or in a receptionist role?
- Have you worked in a spa, salon, hotel, or similar environment?
- Are you familiar with any spa or salon booking software (e.g., Mindbody, Fresha, Booker)?
- Are you able to talk in Arabic?
Work Location
- In person
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