Door Man

Overview

• As a Doorperson, you serve as a key connection point between Guests and the hotel as well as other hotel departments.
• A Doorperson with the hotel property influences the Guest's first impression, and therefore, must ensure to always offer a professional and welcoming disposition.
• Specifically, the Doorperson will perform the following tasks at the highest level of service:
• Comply with Company brand standards at all times
• Welcome guests on arrival and assist with their luggage
• Maintain frequent contact with regular Guests and visitors
• Park Guests' cars on the hotel premises, as required
• Provide a driving service to Guests, as required
• Ensure cleanliness and safety of all hotel vehicles
• Keep up to date on all hotel services as well as VIPs and special events
• Be knowledgeable on external locations, attractions, and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and guest service
• What are we looking for?
• A Doorperson serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous experience working within the hotel, leisure, and/or retail sector
• A valid driver's license with no outstanding driving restrictions or infringements
• Meticulous personal presentation and strong communication skills
• Strong good communication skills
• Calm, courteous, and discreet demeanor
• A good knowledge of the area and the country in general, preferred
• A passion for working on team as well as autonomously