Domain Support Specialist
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Key skills for this role
About the Role
Responsible for coordination, management and execution of proactive and reactive maintenance activities requiring higher level support, and for implementations of change requests. Requires 5+ years in RAN Operations and strong knowledge in LTE, 5G NR, VoLTE, NB-IoT, ENDC.
Key Skills for This Role
Responsibilities
- Ensure that services provided to customers are continuously available and performing to SLA performance levels
- Perform trend analysis to proactively detect possible failures
- Guarantee that Ericsson delivers a technical solution in accordance with agreed change request
- Act to meet service or resource requirements requiring high level network knowledge
- Perform 2nd level incident resolution and initiate problem management
- Support customer experience management and analysis
- Handle problem recording, investigation, diagnosis, and solution proposal
- Support service resource fulfilment activities including change introduction and testing
Requirements
- Bachelor's degree in Telecom, Electrical, or Computer Engineering
- 5+ years in RAN Operations
- Strong knowledge in LTE FDD/TDD, 5G NR NSA, VoLTE, NB IoT, ENDC
- Proficiency in ENM, OSS, CEM, PM, AMOS
Full Job Posting
About this opportunity
- This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support and for implementations of the change request in a timely and correct manner, by focusing on the allocation, implementation, configurati
What you will do
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Perform trend analysis to proactively detect possible failures.
- Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request.
- Act to meet the service or resource requirements, in cases where overall and high level network knowledge is required.
- Perform 2nd Level Incident Resolution and initiate Problem Management.
- Support Customer Experience Management and analysis.
- Handle Problem Management of customer offerings including recording, investigation, diagnosis, and solution proposal.
- Support Service Resource Fulfilment activities including change introduction, testing, and implementation.
The skills you bring
- Education: Bachelor’s degree in Telecom, Electrical, or Computer Engineering
- Experience: 5+ years in RAN Operations
- Technology: Strong knowledge in LTE FDD/TDD, 5G NR NSA, VoLTE, NB IoT, ENDC
- Tools: ENM, OSS, CEM, PM, AMOS
- Scripting Python for automation will be an added value
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