Distribution Services Coordinator

Process incoming order requests from internal and external clients

Actively offer clients alternative item selections in the event their original item requests are not available or currently out of stock by recommending an appropriate item substitution or add-on

Process stock orders from vendors as requested by the sales divisions and ensure that all purchase orders are confirmed with an estimated delivery ETA (estimated time of arrival) to achieve a prompt delivery

Review the daily back-order report to effectively anticipate and communicate the status of client order requests as well as possible delivery delays

Negotiate order extensions by properly monitoring order start ship and cancel dates, which once confirmed, will require further shipping details and coordination with the Dayton distribution center for a smooth and timely client delivery experience

Effectively review and correct client order confirmations utilizing EDI software by resolving item number discrepancies, unit mismatches, as well as issues with item style, color, pricing, and purchase quantity issues, thus ensuring order adjustments are found & corrected prior to shipment and effectively communicated to each account

Responsible for issuing Return Authorizations (RA’s) as requested and approved by the appropriate sales division

Prepares Loans and ITS documents for the Dayton warehouse to process as needed

Perform the daily creation, generation, and review of the following department reports: Merchandise On-Hand, Summary of Open Pick Tickets, Back Order Merchandise, and Open BP Receipts.

Assist Dayton Management Team upon request with the status of pending inbound Hermes merchandise shipments (BP’s) from HOP France to determine the proper prioritization and processing time required for each once received at the Dayton NJ distribution center

Perform the weekly processing of Cegid replenishment requests

Knowledge of and willingness to learn all applicable vendor routing guidelines

Summarize and inform the Dayton shipping department and fellow CSA Team members of any changes or updates to vendor routing guidelines

Assists with the investigation and provides the necessary back-up documentation for the timely resolution and reversal of vendor chargebacks.

As a back-up to your immediate manager, serve as the secondary customer service contact to address and prioritize urgent needs with the distribution center management team to satisfy internal and external stakeholder requests

In cooperation with your immediate or departmental manager, proactively communicate and support the HOP retail boutiques to better understand their inbound merchandise shipment requirements to accommodate their space constraints as well as each location’s processing limitations for the receipt of goods in the store’s back of house storage

Assist HOP Management by communicating inventory store cutoffs or shipment holds due to physical inventories at the boutiques or in the event of space constraints due to excess inventory on hand at the requesting store locations

As instructed by your manager, support the Inventory Control Management Team with item inventory discrepancies to facilitate the appropriate reconciliation process, thus ensuring a minimal level of inventory shrinkage

SCALE WMS, Cegid, Microsoft Office Suite & TEAMS, EDI, HCare, Infocenter

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• 1-2 years of experience, including either a hands-on internship or activities in a similar role and/or department
• Minimum educational requirements of a High School Diploma (BS or BA Degree preferred but not required)
• Excellent attention to detail & strong organizational skills
• An active and continuous learner
• Demonstrates a willingness to work with HOP team members in various departments throughout HOP’s varied and growing organization
• Ability to work independently with little supervision
• Proven track record of meeting both short & long-term goals and deadlines
• Displays appropriate level of urgency when addressing and resolving client escalations and actionable customer service requests
• Intermediate to Advanced knowledge of Microsoft Excel software
• Strong written and verbal communication skills
• This position requires a flexible schedule to meet the needs of the business, including extended holiday hours during designated periods throughout the year
• All other duties as assigned by their immediate manager or departmental director

The range for this position is $25.46 - $28.46 per hour.

Actual rates are determined on the job, location, and individual experience.

We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

Commission and bonus incentives based on sales performance

Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)

401(k) and Roth Retirement Plan with company matching and profit sharing

Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)

Product discount and EAP resources

Access to Calm App, Health Advocate, Family Building Support, and more!

Since 1837, Hermès has remained faithful to its artisan business model and humanist values.

We place people at the heart of what we do and aspire to make a positive impact on the world.

The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries.

Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects.

The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources.

All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress.

This narrative can be experienced in a series of short films “Footsteps Across the World” available on our website.

Family is at the heart of Hermès.

At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world.

At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family.

We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI.

We collect your PI for our purposes, including performing services and operations related to your potential employment.

For additional details or if you have questions, contact us at privacy.us@hermes.com.

Please do not submit resumes or applications to this email address.