Dispatcher Lead - ComTrans - Located in Milwaukie, OR
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Key skills for this role
About the Role
Global Medical Response seeks a Call Center Lead (Dispatcher Lead) in Milwaukie, OR to oversee Communications Center activities, including routing, scheduling, and training. Requires 1 year experience in a communications center/leadership role and strong personnel management skills.
Key Skills for This Role
Responsibilities
- Oversee, coordinate, and prioritize all Communications Center activities
- Employ thorough knowledge of Communications Center functions, including routing, scheduling, mapping, reporting, and compliance
- Assist in the development of and training of personnel to ensure contractual obligations are met
- Monitor phone queues and communicate with providers and community partners to resolve service related issues
- Accurately complete all shift paperwork, including status and call time reports
- Maintain a current working knowledge of all company policies, protocols, procedures, rules, and regulations
- Perform other duties as assigned
Requirements
- Minimum 1 year of experience within a Communications Center/leadership role
- Phone correspondence and customer service experience
- High School Diploma or equivalent (GED)
- Strong personnel management and staff development skills
- Effective oral and written communications skills
- Effective interpersonal and problem solving skills
- Effective time management and organizational skills
Full Job Posting
Job Summary
- The Call Center Lead is responsible for overseeing, coordinating, and prioritizing all Communications Center activities.
- Starting hourly pay for this position will be $23.00
Essential Functions/Duties
- Employ thorough knowledge of Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance
- Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met
- Monitor phone queues and communicate with providers and community partners to resolve service related issues
- Accurately complete all shift paperwork, including status and call time reports
- Maintain a current working knowledge of all company policies, protocols, procedures, rules, and regulations
- Perform other duties as assigned
Qualifications
- Minimum 1 year of experience within a Communications Center/leadership role
- Phone correspondence and customer service experience
- High School Diploma or equivalent (GED)
- Strong personnel management and staff development skills
- Effective oral and written communications skills
- Effective interpersonal and problem solving skills
- Effective time management and organizational skills
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