Call Taker - ComTrans - Located in Milwaukie, OR
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Key skills for this role
About the Role
Global Medical Response is seeking a Call Taker for its ComTrans division in Milwaukie, OR. The role involves answering incoming calls, entering client orders accurately, and providing high-quality customer service.
Key Skills for This Role
Responsibilities
- Answer incoming calls from external customers requesting transportation
- Enter client orders accurately using the order system
- Provide customers with trip details and confirmation numbers
- Conduct self audits to ensure high data entry accuracy
- Participate in workgroups to brainstorm efficiency improvements
- Reach call and data entry goals set by management
Requirements
- High School Graduate or equivalent preferred
- At least 18 years old
- 1 year of call center experience preferred
- Communicate effectively in English
- Proficient in Microsoft Office and internal systems
- Detail oriented with high accuracy
Full Job Posting
Position Summary
- Utilizing the communication program and phone system, the Call Taker shall receive incoming calls from external customers requesting transportation.
- The Call Taker shall deliver a high level of customer service and data entry accuracy and meet set standards.
- ComTrans is a safety sensitive company.
Responsibilities
- Answer in coming calls
- Utilizing order system, enter client orders accurately
- Provide customer with trip details and confirmation number
- Ensure the customers experience is responsive and professional at all times
- Conduct self audits to ensure a high level of data entry accuracy
- Participate in workgroups to brainstorm improvements in efficiencies
- Reach call and data entry goals as set by Manager/Call Center Supervisor
- Adhere to work schedule
Minimum Qualifications
- Education: High School Graduate or equivalent preferred but not required
- Age: All ComTrans employees must be at least 18 years old
- Experience: 1 year of call center experience preferred
- Work Schedule: Flexible and able to meet organizational needs
- Communicate effectively in English, both verbally and in writing
- Be well organized, efficient and able to prioritize duties
- Be able to utilize computer programs such as Microsoft Office Programs, learn internal systems
- Provide a high level of customer service to both internal and external customers
- Ability to perform in a professional, businesslike manner
- Be detailed oriented with a high level of accuracy
- Deescalate situations effectively
- Work independently and with others
Why Choose GMR?
- Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care.
- View stories at www.AtaMomentsNotice.com.
GMR’s Core Behaviors
- Keep care at the center, raise your hand, seek to understand, find a way together and be accountable.
EEO Statement
- Global Medical Response and its family of companies are an Equal Opportunity Employer.
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