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Dispatcher - ComTrans - Located in Milwaukie, OR
Global Medical Response
Milwaukie, UAE
Full Time
Mid
Onsite
4 weeks ago
RoutingDispatchSchedulingData EntryMicrosoft OfficeCustomer Service
Free
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RoutingDispatchScheduling
About the Role
Global Medical Response seeks a Dispatcher for ComTrans in Milwaukie, OR. You will manage routing of transportation orders, handle same-day dispatch issues, and coordinate with external providers.
Key Skills for This Role
RoutingDispatchSchedulingData EntryMicrosoft OfficeCustomer Service
Responsibilities
- Manage all aspects of routing transportation orders to external providers
- Ensure all prior day transports are routed to external providers
- Process same day and urgent requests, communicating directly with external providers
- Identify recurring transports and assign to consistent provider
- Work with providers to resolve trip issues (late, no shows, etc.)
- Review trip requests for accuracy (address, appointment time, return times)
- Answer phone calls from customers and communicate with providers to resolve issues
- Provide customers with trip confirmations and ETAs
- Conduct preliminary investigation regarding customer complaints
- Perform data entry as required
Requirements
- 2 4 years experience in routing and dispatch
- High School Graduate or equivalent preferred
- Must be at least 18 years old
- Communicate effectively both verbally and written in English
- Knowledge of area streets and addresses
- Ability to work graveyard shift
Full Job Posting
Job Overview
- Dispatcher position with Global Medical Response, located in Milwaukie, OR.
- Manages routing of transportation orders to external providers efficiently.
- Supports all Departments within ComTrans.
Requirements
- Education: High School Graduate or equivalent preferred but not required.
- Experience: 2 4 years experience in routing and dispatch required.
- Age: All ComTrans employees must be at least 18 years old.
- Graveyard Position.
Skills, Knowledge, Abilities
- Communicate effectively both verbally and written in English.
- Thoroughly knowledgeable of all dispatch functions including routing, scheduling, mapping, time constraints, and data entry.
- Maintain an organized and efficient work environment.
- Exceptional knowledge of all area streets, addresses, direction.
- Multi task, balance workload, and demonstrate good organization skills.
- Work independently with little supervision.
- Be a strong team player.
- Understand customer service internally and externally.
- Utilize information systems and Microsoft Office suite.
- Able to quickly learn and become an expert in routing program(s).
- Use sound judgment in making decisions and solving problems.
- Utilize time management skills prioritizing and planning.
Responsibilities
- Ensure all prior day transports are routed to external providers.
- Process same day and urgent requests, communicating directly with external providers to cover trips.
- Identify recurring transports and attempt to assign to consistent provider.
- Work with provider(s) to resolve trip issues (late, no shows, etc.).
- Review trips requests for accuracy (address, appointment time, return times, etc.).
- Answer phone calls from customers and communicate with providers to resolve customer issues (ETAs, no show, etc.).
- Provide customers with trip confirmations and ETAs, call providers when necessary.
- Work with providers in providing trip data.
- Conduct preliminary investigation regarding customer complaints by contacting assigned provider.
- Perform data entry as required.
- Other duties as assigned.
Compensation
- $22.00 per hour / non exempt position.
- Full time regular employee status.
About Global Medical Response
- Global Medical Response (GMR) delivers compassionate, quality medical care in emergency and patient relocation services.
- More than 38,000 employees.
- Provides end to end medical transportation, fire services, integrated healthcare solutions, and disaster response.
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