Dispatcher
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Key skills for this role
About the Role
Turbine Controls Services LLC seeks a part-time hybrid Dispatcher in Dubai to coordinate daily service operations for power and oil & gas plant assignments. Responsibilities include scheduling field technicians, managing work orders, communicating with teams and customers, and maintaining service records.
Key Skills for This Role
Responsibilities
- Coordinate daily service operations, ensuring field technicians and maintenance teams are scheduled efficiently
- Allocate resources timely and monitor job progress
- Update internal systems with accurate service details
- Receive and prioritize service requests
- Prepare work orders
- Communicate schedules and changes to onsite teams
- Maintain clear records of equipment and service activities
- Liaise with customers and internal stakeholders to confirm job requirements and manage urgent requests
- Support adherence to safety and operational procedures
- Report on service status and identify scheduling conflicts
Requirements
- Strong coordination and organizational skills, including experience managing schedules, work orders, or field service activities
- Effective communication skills for interacting with technicians, engineers, and customers
- Comfort with using office and dispatch tools (e.g., spreadsheets, scheduling or ERP systems, email, messaging platforms)
- Attention to detail and accuracy in documentation, record keeping, and data entry
- Ability to prioritize tasks, handle multiple service requests, and work under time constraints
- Basic understanding of industrial or engineering service operations, preferably in power generation or oil & gas
- High level of reliability, integrity, and customer service mindset
- Relevant education such as diploma or bachelor's degree in business administration, logistics, engineering, or related field
Full Job Posting
Role Description
- The Dispatcher is responsible for coordinating daily service operations, ensuring that field technicians and maintenance teams are scheduled efficiently for power and oil & gas plant assignments.
- This part time, hybrid role is based in Dubai, with some work from home flexibility, and requires timely allocation of resources, monitoring job progress, and updating internal systems with accurate service details.
- Daily tasks include receiving and prioritizing service requests, preparing work orders, communicating schedules and changes to onsite teams, and maintaining clear records of equipment and service activities.
- The Dispatcher will liaise with customers and internal stakeholders to confirm job requirements, manage urgent requests, and support adherence to safety and operational procedures.
- The role also involves basic reporting on service status, identifying scheduling conflicts, and supporting continuous improvement in dispatch and coordination workflows.
Qualifications
- Strong coordination and organizational skills, including experience managing schedules, work orders, or field service activities.
- Effective communication skills for interacting with technicians, engineers, and customers, with clear written and spoken English; Arabic language skills are an advantage.
- Comfort with using office and dispatch tools (e.g., spreadsheets, scheduling or ERP systems, email, and messaging platforms).
- Attention to detail and accuracy in documentation, record keeping, and data entry related to equipment, service jobs, and timelines.
- Ability to prioritize tasks, handle multiple service requests, and work under time constraints in a fast paced industrial environment.
- Basic understanding of industrial or engineering service operations, preferably in power generation or oil & gas; prior experience in a similar dispatcher or coordinator role is beneficial.
- High level of reliability, integrity, and customer service mindset aligned with TCS LLC’s values; ability to work independently in a hybrid setting.
- Relevant education such as a diploma or bachelor’s degree in business administration, logistics, engineering, or a related field is preferred.
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