Dispatcher

Fix It 24/7 – Location: 499 Jessen Ln, Suite B, Wando, SC 29492

Pay: $20–$22 per hour Schedule: Monday–Friday (Saturday coverage may be required during peak season)

Join One of Charleston's Fastest-Growing Home Service Companies!

Fix It 24/7 is looking for a highly organized, customer-focused HVAC & Plumbing Dispatcher to join our growing team in Charleston, SC.

If you thrive in a fast-paced environment, enjoy coordinating multiple priorities, and take pride in delivering outstanding customer service, we want to hear from you!

As our Dispatcher, you'll play a critical role in keeping our HVAC and Plumbing teams running efficiently by scheduling technicians, communicating with customers, and ensuring every job is completed smoothly.

• Dispatch HVAC and Plumbing technicians for service, maintenance, and repair calls.
• Communicate with customers regarding appointment times and schedule updates.
• Monitor technician progress throughout the day and adjust schedules as needed.
• Coordinate emergency and priority service calls.
• Work closely with the call center, service managers, and field technicians to ensure exceptional customer service.
• Maintain accurate job information and scheduling within Service Titan.
• Help ensure daily revenue goals and operational efficiency are achieved.

• Previous dispatching experience in the HVAC, plumbing, electrical, or home service industry preferred .
• ServicebTitan experience is a strong plus.
• Excellent multitasking, organization, and time management skills.
• Strong communication and customer service abilities.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Proficient with computers and scheduling software.