Dispatch Service Crew
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Key skills for this role
About the Role
Calo is looking for a Dispatch Service Crew to act as the operational bridge between kitchen and delivery drivers, ensuring seamless order fulfillment in a high-volume QSR environment.
Key Skills for This Role
Responsibilities
- Order Verification & Assembly: Cross check items on the Kitchen Display System (KDS), inspect food presentation and portion sizes, and ensure all accompaniments like sauces and utensils are correctly bundled.
- Logistics & Delivery Management: Assign delivery orders to riders, support route optimization to maximize driver efficiency, and actively monitor the delivery queue.
- Pace & Workflow Control: Expedite the line for any delayed tickets and monitor Speed of Service (SOS) timers to keep wait times minimal.
- Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols
- Provides support and training supervision to food packing personnel deployed for portioning and dispatching of meals
- Works closely with the Ops + Dispatch Management, Logistics, and Quality to align on portioning accuracy, customer request or improvements in workflow
Requirements
- Proven experience as a team leader in service crew & food portioning in high volume, restaurant, and QSR kitchens (2 4 years minimum)
- Proficient with health and safety, HACCP standards (certification preferred)
- Working knowledge of food portioning & packing
- Use of computer and familiarity with Excel & Google Sheets
- Ability to work in a fast paced, high volume environment with dynamic thinking
- Proficient in communication in English and leading a team
- High Stress Tolerance: Ability to think clearly and work efficiently during peak rush hours
- Digital Literacy: Familiarity with Point of Sale (POS) networks and Kitchen Display Systems (KDS)
- Sharp Communication: Rapid and clear coordination with back of house kitchen teams and external riders
- Detail Oriented: High accuracy in spotting missing side items or incorrect modifications in a fast paced environment
Full Job Posting
Role Overview
- The Dispatch Service Crew acts as the operational bridge between the kitchen and delivery drivers, ensuring seamless order fulfillment. In our high volume QSR environment, you will be responsible for meticulous order verification and maintaining a rapid speed of service to ensure every Calo customer
Main Responsibilities
- Order Verification & Assembly: Cross check items on the Kitchen Display System (KDS), inspect food presentation and portion sizes, and ensure all accompaniments like sauces and utensils are correctly bundled.
- Logistics & Delivery Management: Assign delivery orders to riders, support route optimization to maximize driver efficiency, and actively monitor the delivery queue.
- Pace & Workflow Control: Expedite the line for any delayed tickets and monitor Speed of Service (SOS) timers to keep wait times minimal.
- Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols
Qualifications
- Proven experience as a team leader in service crew & food portioning in high volume, restaurant, and QSR kitchens (2 4 years minimum)
- Proficient with health and safety, HACCP standards (certification preferred)
Knowledge and Competency
- Working knowledge of food portioning & packing
- Use of computer and familiarity with Excel & Google Sheets
- Ability to work in a fast paced, high volume environment with dynamic thinking
- Proficient in communication in English and leading a team
- High Stress Tolerance: Ability to think clearly and work efficiently during peak rush hours.
- Digital Literacy: Familiarity with Point of Sale (POS) networks and Kitchen Display Systems (KDS).
- Sharp Communication: Rapid and clear coordination with back of house kitchen teams and external riders.
- Detail Oriented: High accuracy in spotting missing side items or incorrect modifications in a fast paced environment.
Personality
- Passion for quality and continuous improvements
- Able to lead with empathy, building the best version of yourself and your peers
- Obsession with delivering a high level of customer satisfaction
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