Discharge Coordinator (12-Month Contract)
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Key skills for this role
About the Role
FCT is seeking a Discharge Coordinator for a 12-month contract to process discharge requests across multiple provinces. The role requires law clerk, real estate, or mortgage experience and strong organizational skills.
Key Skills for This Role
Responsibilities
- Carry out administration of department programs and services, including document preparation, document registration and response to customer inquiries within established timeframes
- Read and understand search of title from multiple provinces
- Resolution of file deficiencies or customer service issues while adhering to risk management policies and elevating to Manager or Underwriting where required
- Action internal reporting within established deadlines
- Maintain current knowledge on all corporate and lender policies and procedures and apply as applicable
Requirements
- Law Clerk, Real Estate or Mortgage experience (1 3 years related experience)
- Excellent communication, organization and time management skills
- Detail oriented and proven ability to multi task in a fast paced environment
- Team player who can work with minimal supervision
- Strong customer service skills with a focus on building relationships
Full Job Posting
Job Summary
- Process request for Discharges in multiple Provinces using various FCT and web based platforms within the established SLA.
- Review, interpret and ensure Discharge is completed correctly and registered as per Provincial Requirements.
- Respond to communications via multiple mediums in compliance with corporate policies and procedures.
Here's How You'll Contribute
- Carry out the administration of department programs and services, including document preparation, document registration and response to customer inquiries within established timeframes.
- Read and understand search of title from multiple provinces.
- Resolution of file deficiencies or customer service issues while adhering to risk management policies and elevating to the Manager or Underwriting where required.
- Action internal reporting within established deadlines.
- Accountable to maintain current knowledge on all corporate and lender policies and procedures and apply as applicable.
Here's What You'll Bring
- Law Clerk, Real Estate or Mortgage experience is required (1 3 Years Related Experience).
- Excellent communication, organization and time management skill.
- Detail oriented and proven ability to multi task in a fast paced environment.
- Team player who can work with minimal supervision.
- Strong customer service skills with a focus on building relationships.
Total Direct Compensation
- 41,290 49,620 CAD per year.
Here's What Sets Us Apart
- Comprehensive benefits including Employee and Family Assistance Program (EFAP) and Wellness Essentials.
- Group retirement savings plan with company match.
- Paid holidays and generous paid time off.
- Hybrid work arrangements.
- Paid volunteer opportunities and charitable donation matching.
- Employee recognition programs including referral incentives.
- Potential for performance based incentives.
- Opportunity to participate in stock purchase plan.
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