Director, Portfolio Solutions Engineering

NiCE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Engineering Director to lead an international team of and drive our CXone and Digital solutions into markets. The Director leads a team which works consultatively with prospects to identify their goals and business drivers and creatively design a solution that will meet the ever-growing demands of their contact center and Digital needs. This position would also support deep technical expertise associated with our CXone solutions, as well as lead and drive partners enablement.

Own Presales end-to-end: pipeline, solution strategy, POC governance, and win/loss review

Lead on complex enterprise AI deals from first discovery through technical sign-off

Design and oversee POCs — including data requirements, model evaluation, integration architecture, and results framing

Coach Solutions Consultants on AI solutioning, technical storytelling, and commercial positioning

Build repeatable playbooks, demo frameworks, and discovery guides specific to AI/ML products

Feed structured field intelligence back into Product and GTM strategy

Represent the company at industry events and in customer advisory conversations

12–16 years in Pre-Sales, Solution Consulting, or Sales Engineering — 3+ years leading a team

Last 2+ years hands-on in AI product Pre-Sales — not adjacent to it, in it

Working knowledge of the AI stack: LLMs, embedding models, vector databases, inference costs, token economics, prompt engineering, RAG pipelines, and API-based AI services