Director - Operations & Maintenance (Del-282)

Overview

Key Responsibilities

• Lead and manage all operations and maintenance activities across city assets and public realm infrastructure.
• Manage and develop a team of up to 10 staff, including performance management, team development, and annual reviews.
• Oversee third-party contractors delivering hard and soft FM services, ensuring performance aligns with KPIs, SLAs, and operational standards.
• Supervise the operational oversight of critical infrastructure through the delivery teams, including wastewater treatment plants, electrical infrastructure, utilities, and associated systems.
• Drive high levels of customer service and user experience across all delivery partners and operational activities.
• Manage operational and maintenance budgets, cost controls, forecasting, and financial reporting.
• Lead stakeholder engagement with internal departments, authorities, consultants, service providers, and external partners.
• Support design and technical reviews to ensure maintainability, operational efficiency, and lifecycle considerations are embedded within assets.
• Lead asset handover and operational readiness activities including inspections, snagging, defect resolution, commissioning support, and transition into operations.
• Ensure compliance with governance frameworks, regulatory requirements, and health, safety, and environmental standards.
• Identify operational risks, troubleshoot issues, and implement effective problem-solving and continuous improvement initiatives.
• Develop and implement operational procedures, maintenance strategies, and performance standards to optimize asset reliability and efficiency.

Requirements

• Bachelor's degree in Engineering, Facilities Management, Operations Management, or a related discipline.
• Minimum 15 years of experience in operations and maintenance management across large-scale city assets, infrastructure, public realm, or mixed-use developments.
• Proven experience managing hard and soft services contractors within complex operational environments.
• Strong understanding of infrastructure operations including utilities, electrical systems, and wastewater treatment operations.
• Demonstrated leadership experience managing multidisciplinary teams and service providers.
• Strong knowledge of operational governance, health & safety, compliance, and risk management practices.
• Experience managing operational budgets, contract performance, and service delivery KPIs.
• Excellent stakeholder management, communication, and problem-solving skills.
• Experience supporting asset operational readiness, handover, snagging, and transition from construction to operations.
• Ability to drive operational excellence, customer service standards, and continuous improvement initiatives.
• Experience within the Middle East region is preferred