Director of Residences
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Key skills for this role
About the Role
Rixos Hotels seeks a Director of Residences to lead the homeowner journey for luxury residential properties in Dubai. The role oversees operations, financial performance, team leadership, and community engagement to deliver exceptional service.
Key Skills for This Role
Responsibilities
- Lead and orchestrate the complete homeowner journey across all five phases: Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, and Rental Program management
- Establish and maintain Rixos legendary service standards through implementation of comprehensive operational procedures
- Build and nurture lasting relationships with homeowners, serving as primary point of contact and trusted advisor
- Oversee property operations including maintenance, security, concierge, housekeeping, and amenity management
- Collaborate with departmental managers to deliver integrated services across Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access
- Manage financial performance and budget oversight for residential operations
- Lead, develop, and inspire a high performing residential team
- Coordinate with Homeowners Association management, ensuring transparent communication and effective governance
- Implement and monitor health, safety, and security protocols
- Drive continuous improvement initiatives through homeowner feedback collection and analysis
- Serve as ambassador for local community engagement
- Coordinate special events, celebrations, and community activities
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or Real Estate Management or equivalent experience
- Minimum 5 7 years senior management experience in luxury residential or hospitality operations
- Proven track record in luxury customer service delivery and relationship management
- Strong financial acumen with budget management and P&L responsibility experience
- Excellent communication skills with ability to engage with high net worth individuals
- Leadership experience in managing cross functional teams of 15+ team members
- Proficiency in property management systems and Microsoft Office Suite
Full Job Posting
Company Description
- Rixos Hotels, established in 2000 in Turkey, pioneers the 'ALL Inclusive, ALL Exclusive' concept with luxurious stays, culinary delights, live entertainment, sports, spa, and kids activities.
Key Responsibilities
- Lead and orchestrate the complete homeowner journey across all five phases: Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, and Rental Program management.
- Establish and maintain Rixos legendary service standards through implementation of comprehensive operational procedures.
- Build and nurture lasting relationships with homeowners, serving as primary point of contact and trusted advisor.
- Oversee property operations including maintenance, security, concierge, housekeeping, and amenity management.
- Collaborate with departmental managers to deliver integrated services across Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access.
- Manage financial performance and budget oversight for residential operations.
- Lead, develop, and inspire a high performing residential team.
- Coordinate with Homeowners Association management, ensuring transparent communication and effective governance.
- Implement and monitor health, safety, and security protocols.
- Drive continuous improvement initiatives through homeowner feedback collection and analysis.
- Serve as ambassador for local community engagement.
- Coordinate special events, celebrations, and community activities.
Essential Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or Real Estate Management or equivalent experience.
- Minimum 5 7 years senior management experience in luxury residential or hospitality operations.
- Proven track record in luxury customer service delivery and relationship management.
- Strong financial acumen with budget management and P&L responsibility experience.
- Excellent communication skills with ability to engage with high net worth individuals.
- Leadership experience in managing cross functional teams of 15+ team members.
- Proficiency in property management systems and Microsoft Office Suite.
Desired Qualities
- Experience with luxury residential properties or private club management.
- Knowledge of the local market and comparative luxury service providers.
- Project management certification or demonstrated complex project delivery experience.
- Understanding of HOA governance and condominium association management.
- Multilingual capabilities reflecting region's diverse community.
- Previous experience with Fairmont, Accor, or comparable luxury hospitality brands.
- Demonstrated passion for creating exceptional lifestyle experiences.
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