Director of Operations

Director Of Operations Role Overview

1. Operational Oversight & Excellence

• Own the end-to-end operations function: merchant onboarding, settlement, FX processes, and reconciliation.
• Continuously audit processes to identify gaps, bottlenecks, and risk exposures.
• Design, implement, and enforce operational policies, SLAs, and KPIs across teams and markets.
• Ensure operational readiness for new product launches and corridor expansions.

2. Cross-Functional Coordination

• Partner with Product to ensure operational feasibility and efficiency in new features or corridors.
• Work with Compliance/AML and Risk teams to embed regulatory requirements into daily operations.
• Collaborate with Finance/FinOps to monitor corridor profitability, transaction costs, and margin leakage.

3. Merchant Experience & Scalability

• Reduce merchant onboarding time and improve overall operational satisfaction.
• Standardise workflows to support rapid merchant scaling and international expansion.
• Implement automation tools with AI/data teams to streamline compliance checks, KYC/AML, and FX reconciliation.

4. Team Leadership & Culture

• Lead, mentor, and scale operations teams across multiple markets.
• Foster a culture of accountability, speed, and process excellence.
• Build operational dashboards and reporting frameworks to monitor KPIs, trends, and risk exposure.

What Makes You A Good Fit

• 8–12+ years in operations or fintech payments, with experience in cross-border payments or FX.
• Proven track record of building scalable operations and operational excellence in fast-growing companies.
• Strong understanding of regulatory, compliance, and risk requirements across multiple markets.
• Experience leading cross-functional teams and implementing process improvements at scale.
• Commercially aware: understands the impact of operational efficiency on margins, corridor growth, and merchant ROI.
• Highly organised, detail-oriented, and proactive in identifying and closing operational gaps.
• Aligned with Payfuture’s values of Belief, Positivity, Accountability & Ownership, Speed, and Execution.