Director of Housekeeping
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Key skills for this role
About the Role
We are seeking a Director of Housekeeping to manage housekeeping functions and staff at The Ritz-Carlton, Jeddah. You will ensure guest rooms and public spaces are clean and well maintained, and maximize financial performance.
Key Skills for This Role
Responsibilities
- Manage housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained
- Direct and work with team to successfully execute all housekeeping operations
- Strive to continually improve guest and employee satisfaction and maximize financial performance
- Inspect areas of responsibility and follow up with a plan for improving results
- Ensure compliance with all housekeeping policies, standards and procedures
- Review staffing levels to ensure guest service, operational needs and financial objectives are met
- Obtain list of rooms to be cleaned and prepare work assignments
- Inventory stock to ensure adequate supplies
- Supervise daily housekeeping shift operations
- Participate in interviewing and hiring of team members
Requirements
- High school diploma or GED; 3 years experience in housekeeping or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area
- Ability to manage housekeeping operations and budgets
- Strong leadership and employee management skills
- Excellent customer service and guest relations skills
Full Job Posting
Job Summary
- Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and
Candidate Profile Education And Experience
- High school diploma or GED; 3 years experience in housekeeping or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.
Managing Housekeeping Operations and Budgets
- Ensures compliance with all housekeeping policies, standards and procedures.
- Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
- Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
- Obtains list of rooms to be cleaned immediately and list of prospective check outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
- Uses all available on the job training tools to train new room attendants and provide follow up training as necessary.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
- Schedule employees to business demands and for tracks employee time and attendance.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
- Observes service behaviors of employees and provides feedback to individuals.
- Ensures employee recognition is taking place on all shifts.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in employee progressive discipline procedures.
- Review employee satisfaction results.
- Participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Customer Service
- Sets a positive example for guest relations.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
Additional Information
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- At more than 100 award winning properties worldwide, The Ritz Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
- Your role will be to ensure that the “Gold Standards” of The Ritz Carlton are delivered graciously and thoughtfully every day.
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