Director of Digitalization

Overview

Strategy, Policy and Procedure

• Lead the development and implementation of GIS and national addressing systems aligned with the overall Licensing and postal infrastructure strategy.
• Establish policies, standards and procedures governing address data management, GIS integration and location intelligence platforms.
• Ensure alignment with national geographic information standards and international postal addressing frameworks
• Define key performance indicators, service standards and operational KPIs for GIS and addressing initiatives.
• Maintain the confidentiality of the information relating to work, to protect the interests and activity of the Company.

Addressing And Post Code Projects

• Monitor and follow up on the implementation of the UAE Post Code project in coordination with municipalities and GIS centers, ensuring compliance with agreed standards.
• Lead and direct the design, implementation and continuous improvement of the addressing system, including address formats, coding systems and classification standards.
• Develop and implement processes to collect, verify, and validate address data through address verification tools, audits and coordination with relevant entities to maintain address accuracy.
• Direct and oversee the assignment and maintenance of unique addresses for new properties and ‎locations within the postal network.‎
• Ensure efficient handling and resolution of address-related inquiries and issues from internal ‎and external stakeholders.‎
• Direct and oversee the assignment and maintenance of unique addresses for new properties and ‎locations within the postal network.‎
• Ensure efficient handling and resolution of address-related inquiries and issues from internal ‎and external stakeholders.‎

Project Governance And Continuous Improvement

• Oversee the planning, execution, and monitoring of GIS and addressing-related projects ensuring compliance with defined timelines, budgets, and quality standards.
• Identify opportunities to enhance addressing accuracy, operational efficiency, and digital service integration by evaluating new technologies, tools, and methodologies within the addressing function.
• Synergies with Stakeholders
• Collaborate with external stakeholders such as government entities, municipalities, utility providers, emergency services, GIS centres and postal authorities to support accurate addressing and service delivery.
• Maintain partnerships with GIS technology vendors and solution providers to ensure adoption of best practices and innovations.

Reports

• Prepare periodic reports on addressing system performance, data accuracy, GIS and spatial data reports, Post Code and addressing projects status reports to support management decision-making.
• Develop analytical and GIS-related reports highlighting trends, operational gaps and improvement opportunities within the addressing system.

Team Management

• Ensure a high standard of employee motivation through regular employee communication, training and equipping with the best tools to achieve the maximum results.
• Set comprehensive goals for performance & growth ensuring the team is capable of delivering the strategic intent.

Other Tasks

• Perform any other responsibilities relating to this job request or work task as allocated by the Line Manager.

Qualifications And Knowledge

• Bachelor’s degree in Geographic Information Systems, Geomatics, Information Technology, Engineering, or a related field.
• Certifications like GIS Professional (GISP) or Esri Technical preferred.

Experience

• 7-10 years experience in a leadership role in GIS, addressing systems, geospatial data management, or related fields at a national or organizational level.
• Experience working with government entities, municipalities, or logistics/postal organizations

Job Specific Skills (Technical Competencies)

• GIS platforms and geospatial technologies
• Address management systems and postal addressing standards
• Spatial data analytics and mapping
• Data governance and integration
• Project and program management
• Digital transformation and system integration
• Stakeholder management
• Communication and collaboration skills