Director - Digital Solutions Delivery

Role Overview

Portfolio and Delivery Strategy

• Define the delivery strategy, operating model, governance, and annual business plan.
• Own the delivery pipeline from solution handover through implementation, acceptance, operational transition, and closure.
• Prioritize the portfolio using strategic, financial, customer, risk, resource, and technical considerations.
• Partner with sales, architecture, cloud, cybersecurity, data, operations, and external partners to validate opportunities.
• Drive standardized delivery methods, reusable assets, accelerators, and reference architectures.
• Improve productivity, time to value, customer outcomes, and profitability through automation, cloud-native practices, agile delivery, DevSecOps, and partnerships.

Delivery Planning and Governance

• Direct planning using project, programme, agile, and hybrid delivery methodologies.
• Ensure integrated plans cover scope, milestones, dependencies, resources, budgets, risks, quality, security, acceptance, and transition.
• Validate feasibility, capacity, effort, costs, and timelines with technical teams, vendors, and clients.
• Establish steering committees, programme boards, portfolio reviews, risk reviews, and executive client updates.
• Maintain controls for scope, change, financial governance, quality, issues, and contractual compliance.
• Report delivery health, revenue, margins, utilization, milestones, risks, dependencies, satisfaction, and forecast accuracy.

Solution Delivery Execution

• Lead contracted digital solutions within agreed scope, quality, timelines, budgets, SLAs, and client expectations.
• Oversee automation, finance and accounting, HR, customer service, supply chain, compliance, and IT operations solutions.
• Deliver employee, partner, and customer experience platforms, portals, collaboration tools, and mobile-first experiences.
• Lead legacy modernization, microservices, API management, containerization, and cloud-native migration.
• Govern XR, innovation lab, drone-show, mapping, progress-measurement, and asset-integrity use cases.
• Ensure architecture, security, privacy, integration, testing, release, and operational-readiness practices are followed.
• Direct acceptance, knowledge transfer, documentation, operational handover, lessons learned, and post-implementation reviews.

Financial, Quality, and Innovation Management

• Own the delivery budget, resource plan, forecast, and operating-cost management.
• Monitor revenue recognition, margins, cost to complete, billing milestones, utilization, subcontractor spend, and change-order realization.
• Identify expansion, managed-services, follow-on, and cross-sell opportunities from delivery engagements.
• Manage delivery, commercial, technology, supplier, and capacity risks to protect profitability and satisfaction.
• Improve delivery policies, processes, playbooks, tools, controls, quality standards, and assurance mechanisms.
• Promote agile, product-oriented, cloud-native, DevSecOps, and human-centered design practices.
• Identify practical use cases involving automation, IoT, drones, robotics, XR, and cloud platforms.

Stakeholder and People Leadership

• Serve as executive delivery sponsor for strategic and high-value client engagements.
• Build senior relationships with client sponsors, business owners, technology leaders, partners, vendors, and internal stakeholders.
• Provide progress reports, executive dashboards, risk updates, and recovery plans.
• Lead, coach, and develop a high-performing Digital Solutions Delivery organization.
• Define organization structure, workforce plans, capability requirements, recruitment priorities, objectives, and succession plans.
• Allocate and develop internal resources, contractors, and delivery partners to meet portfolio demand.

Requirements

• At least 10 years of progressive experience leading complex digital-transformation, technology-delivery, systems-integration, or professional-services programmes.
• Experience managing enterprise digital portfolios, budgets, contracts, delivery governance, risks, resources, and commercial performance.
• Delivery experience in one or more relevant digital technology areas.
• Experience leading multidisciplinary delivery teams and working with enterprise clients and senior executives.
• Knowledge of waterfall, Agile, Scrum, SAFe, hybrid programme management, DevSecOps, and IT service management.
• Experience managing project economics, including budgets, forecasts, revenue, margins, vendor costs, and change control.
• Bachelor's degree in a relevant computer science, engineering, information systems, or business discipline.
• Master's degree and relevant professional certifications are preferred or advantageous.