Director Commercial Sub-Region Africa

Overview

Key Accountabilities

• Responsible for coordinating all sales matters related to Sub-Region Africa incl. but not limited to:
• Proactively pursues the goals set by Management e.g. volume, revenue and contribution targets
• Identifies and maps segmented customer needs
• Develops product-, benefit- and value propositions to support our Area Sales organizations
• Develops commercial customer programs (e.g. loyalty programs) and package offers (e.g. standard products incl. value-added services)
• Delivers the Sub-Region Africa Sales Pipeline, thereby, also directly involved in the Areas’ pipelines
• Monitors customer performance and takes action to improve where needed
• Acts a POE for Sub-Region Customer Service topics in coordination with QSC Customer Service
• Gathers and analyzes competitor information to support the Sales org. in their markets
• Ensures structural Area Sales feedback to the Sub-Region e.g. market rates, new customer leads etc.
• Leads or participates in relevant Steering Committees for Sub-Region Africa
• Leads or participates in commercial projects relevant for Sub-Region Africa and / or Region Middle East
• Works and coordinates closely with key stakeholders e.g. RME Commercial, HQ GCD, Africa QSC and all relevant Areas (Africa and others)
• Coaches and develops individual department managers and staff via regular performance reviews (in line with company’s policy and management requirements)
• Drives the Sub-Regions NPS and CES

Qualifications

• University degree in Business Administration, Sales Management, Marketing or related field preferred
• More than 10 years work experience in International Shipping Companies or other Multinationals. Industry knowledge (shipping).
• Advanced English. Other languages desirable.
• Excellent negotiation skills coupled with outstanding communication skills. Experience in negotiating and delivering results.
• Proven leadership experience having successfully managed teams.
• CRM management. Project management.
• Strong organizational skills
• Willingness to travel frequently.

Hapag-Lloyd