Director Cloud Operations & Support

10+ years in IT, with 5+ in a senior operational leadership role. Proven track record in establishing SLOs (Service Level Objectives), driving toil reduction, and running high-availability cloud environments. Focus is on leveraging engineering practices to achieve operational excellence.

Cloud operational/security certs (e.g., AWS Certified SysOps Administrator or Google Cloud Professional Cloud DevOps Engineer).

Certifications in SRE/DevOps methodology are considered an asset

If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

Hybrid work model

Competitive salaries with annual pay increases

Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions

Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.

Competitive uncapped commission, for sales positions

A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account

Flexible work arrangements and an annual allotment of personal health days.

Four weeks annual vacation from hire date

A defined contribution pension plan with generous employer matching

Top up programs for parental leave and compassionate leave

Employer-sponsored wellness and recognition programs

A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire .

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. A pplicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace. We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process. If you require a specific adjustment to help you present your best self, please let us know—we are happy to work with you. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .