Bilingual Distribution Services Coordinator - 12 Month Contract

Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal

The total target compensation (TTC) range, including salary and target bonus, is $47,813 - $65,875. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component.

The TTC will be pro-rated for permanent part-time roles.

Empire Life is looking to hire a Bilingual Distribution Services Coordinator to join our Retail Operations team! We are actively seeking candidates to fill a current, open 12 month contract positions.

The Bilingual Distribution Services Coordinator provides support to our distribution partners by ensuring partner contracting and/or compensation records are kept up to date. The incumbent is guided by procedural constraints and works under the supervision of the Supervisor, Distribution Services.

Why pursue this opportunity

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.

What you’ll be working on

Acting as a key point of contact with distribution partners

Provide prompt and courteous resolution of enquiries from distribution partners and customers through verbal and/or written communication and may be required to make outbound calls to external clients and distribution partners

Apply critical thinking to screen contracts and related documents to meet established service levels, some of which will be in French and ensures compliance, contractual and regulatory standards are met