Director, Business Development

If forging powerful connections, championing independent businesses, and driving new revenue and customer growth through the right partners sound like your thing, we might have the perfect role for you.

ChowNow's Partnerships Team builds relationships with business partners and industry stakeholders to accelerate ChowNow's mission of helping local restaurants thrive.

Our team works with partners to drive new revenue, expand our reach into new restaurants, and grow order volume through partner networks — while also enhancing the ChowNow product experience along the way.

ChowNow is doubling down on its partner strategy as we enter this new chapter: there is enormous room for innovation, new programs, and new partners to fuel our growth.

The Director, Business Development will identify, develop, and close new strategic partnerships for ChowNow, expanding our revenue, our customer base, and our reach across the restaurant tech ecosystem.

This is a complex, senior build role — you'll be comfortable with ambiguity and skilled at putting structure around undefined problems, balancing new partner identification, commercial deal-making, and market awareness to unlock new revenue and customer acquisition opportunities.

This high-visibility role will collaborate across Sales, Product, Marketing, Sales Enablement, Restaurant Success, Legal, Finance, Data, Tech/Engineering and Customer Support to support new partner development and maximize ChowNow's opportunity in the market. You will design and own a scalable new partner discovery and evaluation framework, build a tight feedback loop with stakeholders across the business, and drive the right partnerships — the ones that move revenue, drive new restaurant acquisition, and unlock product capabilities — from first conversation through market launch.

This role reports directly to the VP of Partnerships and will have no direct reports.

You'll travel periodically to industry conferences, key partner locations across the U.S., and ChowNow's Los Angeles HQ to build the kind of partner and internal relationships that last.

• Own ChowNow's business development function — including the partner evaluation framework and the partner journey from first conversation to market launch
• Identify and prioritize new partnership opportunities based on their potential to drive new revenue, new restaurant acquisition, and expand our market
• Align new partner strategy to company vision, revenue goals, and the product roadmap, with a sharp eye for spotting game-changing revenue opportunities
• Become a ChowNow product expert, able to speak fluently with partner prospects about our technical capabilities and where they unlock new markets and new customers
• Partner closely with the VP of Partnerships, Executive Team, Sales, Product, and Marketing to keep business development initiatives aligned with broader GTM, product and revenue goals
• Run a structured, disciplined business development process — from sourcing and qualification through commercial deal structure, negotiation, and in-market execution
• Own day-to-day relationships with key partners across the restaurant tech ecosystem — from technology integrations to referral and channel partners — ensuring each one delivers measurable revenue and growth for ChowNow
• Evaluate ChowNow's potential entry into new markets and adjacent verticals, helping the business answer the build, buy, or partner question
• Travel as needed to industry events and partner offices to build long-term relationships with partners and internal stakeholders alike
• Progress through Ramp Camp (ChowNow's New Hire Onboarding Experience).
• Dig into the product technical details to understand our current offering.
• Shadow a variety of sales calls to understand our sales methodology and how to position ChowNow’s offerings, including overcoming key objections.
• Work closely with Partnership and Product leadership to define priorities, with an understanding of our current product capabilities and future product roadmap
• Be introduced to existing and potential partners to help guide discussions, understand the current landscape, pipeline and positioning.
• Own the comprehensive partner intake and evaluation framework designed to quickly identify, evaluate, prioritize and guide new partners through a consistent journey
• Own and facilitate all new partner discovery calls, bringing in Product, Partnership, or Executive leadership as required to support the discussions.
• Prioritize partners based on revenue potential, new customer acquisition and product capability unlocks
• Build and own project development and launch plans for new partners, ensuring internal stakeholder accountability and timelines for success
• Find success by launching between 1–3 new partners for ChowNow that are already contributing to pipeline, revenue, or new restaurant acquisition
• Iterate and evolve the business development framework as needed
• Facilitate and own partner QBR’s with core platform partners
• Proactively source and surface new partner opportunities internally, market trends and competitive threats
• You have 8–10 years of experience in partnerships, business development, channel/reseller, or POS integration roles, ideally within the restaurant tech ecosystem.
• You have a track record of sourcing and closing new partnerships that drove measurable revenue and new customer acquisition, not just relationship management
• You're comfortable dealing with uncertainty and putting structure around complex, unstructured problems. You don't need a playbook to get started, you build it
• You understand how APIs work at a working level and can talk technical lingo with product and engineering counterparts
• You're skilled at evaluating commercial deal structures, building financial models, and negotiating win-win partnership agreements
• You're self-motivated, detail-oriented, and organized, with a proven ability to build relationships across internal functions and with external partners
• You challenge the status quo and look for new, better ways to exceed partner and revenue expectations You have a passion for helping local restaurants succeed
• Estimated On Target Earnings (OTE): $230,00-$290,000 CAD (depending on candidate experience and location)
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.