Director - Asset & Site Management - CM5

Role Purpose

Asset & Facilities Management

• Lead asset and facilities management serving as the in-house subject matter expert on facilities management and engineering-related service delivery
• Oversee integrated hard and soft FM services, including performance reviews, service standards, and operational readiness across assigned assets
• Manage all aspects of FM contract governance, ensuring service providers deliver against contractual obligations, quality standards, and operational requirements
• Provide engineering oversight to ensure the technical maintainability, operability, and long-term readiness of assets within scope, including assets operated by third parties or nominated operators
• Support the design and phased mobilization of facilities engineering services, including ramp-up and interim operating arrangements through to steady-state operations
• Ensure facilities management strategies support future property and asset operations in line with site objectives, operational needs, and long-term asset performance

Maintenance & Technical Services

• Develop and implement maintenance and technical service strategies that support property governance, asset standards, compliance, auditing, and long-term lifecycle performance
• Oversee technical systems including MEP, utilities, building systems, and technology infrastructure to ensure maintainability, operability, and service continuity
• Support asset maintainability and operability through design and build phases, including technical review, handover, testing, commissioning, and certification readiness
• Monitor operator and asset performance, identify enhancement initiatives, and support asset lifecycle planning to maximize operational efficiency and return on investment
• Lead or support the procurement and oversight of technical and specialized service providers in line with operational, compliance, and asset requirements
• Contribute to budgeting, financial management, and CAPEX planning by preparing technical input, P&L summaries, and recommendations for major expenditure
• Support service setup, interim management, and operation of property assets under direct management or through nominated third-party operators
• Provide input to monthly, quarterly, and annual internal performance reports for leadership, covering asset condition, compliance, service performance, and improvement priorities

Utilities & Infrastructure Management

• Ensure reliable and efficient provision of utilities including power, water, waste management, and telecommunications
• Plan and coordinate infrastructure requirements to support programming, commercial activities, and event operations
• Manage temporary utilities and infrastructure requirements in coordination with Operations and Event Delivery
• Monitor capacity and ensure infrastructure supports peak demand during major events

Site Readiness & Event Enablement

• Ensure the site is fully prepared to support all programming and event activities
• Coordinate readiness of all spaces, pavilions, and facilities in line with operational and programming requirements
• Support event setup, changeovers, and reinstatement in coordination with Operations
• Ensure asset readiness aligns with event timelines and delivery schedules

Contract & Service Provider Management

• Lead procurement input, selection, and management of FM contractors and service providers
• Establish service level agreements (SLAs) and performance standards
• Monitor contractor performance and ensure delivery against contractual obligations
• Manage cost control, contract compliance, and service quality

Compliance, Safety & Regulatory Management

• Ensure compliance with all asset-related regulatory, safety, and operational requirements
• Maintain all certifications, inspections, and statutory compliance documentation
• Support HSE frameworks in coordination with Operations and relevant authorities
• Ensure facilities and infrastructure meet safety standards for public use

Sustainability & Asset Optimization

• Implement sustainability initiatives related to energy efficiency, water usage, and waste management
• Optimize asset performance and lifecycle management to reduce operating costs
• Identify opportunities for efficiency improvements and long-term asset value enhancement

Cross-Functional Coordination

• Work closely with:
• Operations → event readiness and delivery requirements
• Programming → spatial and technical needs for cultural activities
• Commercial → retail, F&B, and activation infrastructure
• Ensure alignment between asset capabilities and functional requirements

Performance Monitoring & Continuous Improvement

• Define and track KPIs related to asset performance, maintenance, and service delivery
• Monitor facility uptime, maintenance efficiency, and contractor performance
• Implement continuous improvement initiatives to enhance reliability and service quality

Key Success Metrics

• Asset availability and readiness
• Facilities performance and service levels
• Maintenance efficiency and issue resolution time
• Compliance with safety and regulatory standards
• Support to event and programming delivery
• Cost efficiency and asset lifecycle performance

Required Skills & Competencies

• Strong experience in facilities and asset management
• Knowledge of MEP systems and infrastructure management
• Vendor and contract management capability
• Understanding of asset lifecycle management and maintenance planning
• Ability to coordinate with operational and event requirements
• Problem-solving and technical decision-making skills

Experience Profile

• 12-15+ years of experience,with strong background in asset, facilities, or infrastructure management
• Proven experience managing large-scale assets, venues, or multi-use sites
• Strong experience in facilities management, maintenance, and infrastructure operations
• Experience overseeing both permanent and temporary infrastructure
• Strong understanding of:
• MEP systems
• Utilities management
• Building systems and infrastructure
• Experience of managing technical teams and contractors
• Experience supporting:
• Large-scale events or festivals
• High-footfall public environments
• Understanding of how assets support event delivery and visitor experience
• Experience managing multiple service providers and contractors
• Strong understanding of SLAs, performance management, and compliance
• Experience leading teams in complex, operational environments
• Ability to coordinate across multiple functions and stakeholders
• Experience working within structured governance environments
• Experience in large-scale destinations, cultural assets, or public venues
• Experience in pre-opening or activation phases of assets