Director - Asset Application Operations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Qiddiya is seeking a Director of Asset Application Operations to manage the operations, configuration, governance, and availability of asset and park applications across the Qiddiya portfolio.
Key Skills for This Role
Responsibilities
- Manage day to day operations of Vista and VGS ticketing, admission, and point of sale platforms across Qiddiya entertainment venues
- Govern product, pricing, capacity, promotions, and season pass configurations through controlled change management
- Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems
- Oversee daily reconciliation of ticketing and POS revenue with Finance
- Ensure PCI DSS compliance for payment processing and cardholder data
- Lead peak day, major event, and degraded mode operational readiness, including load testing and command center support
- Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations
- Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions
- Maintain standardized master data for assets, locations, tenants, and contracts
- Manage release calendars and outage windows to minimize operational disruption
- Oversee operations of all park and complex applications, including F&B and retail POS, access control, RFID/cashless systems, lockers, virtual queuing, ride operations, and guest mobile applications
- Maintain the application portfolio, support model, and venue specific SLAs
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; Master's preferred
- 10+ years of experience in asset, park, or ticketing application operations
- ITIL certification or equivalent
- Experience with Maximo and ERD/Yardi
- Experience with Vista and VGS ticketing and POS platforms
- Knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems
- Knowledge of PCI DSS, revenue reconciliation, and audit compliance
- Experience managing major incidents, 24/7 operations, and event readiness
- Experience with QHSE processes, vendor management, and SLA governance
Full Job Posting
Overview
- The Director Asset Application Operations is responsible for managing the operations, configuration, governance, and continuous availability of asset and park applications across the Qiddiya portfolio.
- This includes Vista and VGS ticketing and point of sale platforms, Maximo, ERD/Yardi, and all park and complex related applications, ensuring system availability, data accuracy, revenue integrity, and compliance with safety, leasing, and PCI DSS standards.
- The role oversees ticketing, guest facing, maintenance, leasing, and QHSE application operations to maintain guest experience continuity, asset reliability, lifecycle visibility, and operational integration across parks, sports, entertainment, and complex venues.
Key Responsibilities
- Manage day to day operations of Vista and VGS ticketing, admission, and point of sale platforms across Qiddiya entertainment venues.
- Govern product, pricing, capacity, promotions, and season pass configurations through controlled change management.
- Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems.
- Oversee daily reconciliation of ticketing and POS revenue with Finance.
- Ensure PCI DSS compliance for payment processing and cardholder data.
- Lead peak day, major event, and degraded mode operational readiness, including load testing and command center support.
- Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations.
- Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions.
- Maintain standardized master data for assets, locations, tenants, and contracts.
- Manage release calendars and outage windows to minimize operational disruption.
- Oversee operations of all park and complex applications, including F&B and retail POS, access control, RFID/cashless systems, lockers, virtual queuing, ride operations, and guest mobile applications.
- Maintain the application portfolio, support model, and venue specific SLAs.
Additional Responsibilities
- Coordinate major incident management and event day operational support with Park Operations.
- Ensure application readiness for seasonal operations, new attractions, and venue openings through onboarding, integration testing, and hypercare.
- Ensure QHSE checklists, incident records, and corrective actions are maintained within applications.
- Prepare and maintain audit ready documentation, including SOPs, operational controls, and supporting evidence.
- Monitor statutory inspections, certifications, renewals, and compliance dashboards.
- Collaborate with Safety and Engineering teams to enhance workflows and compliance processes.
- Monitor KPIs and dashboards for asset downtime, maintenance backlog, lease performance, revenue reconciliation, and SLA compliance.
- Oversee reconciliation of ERD revenue with Finance and resolve discrepancies.
- Maintain application governance controls, including access, change, and data quality management.
- Ensure operational documentation, knowledge bases, and support procedures remain current.
- Manage vendor support queues and prioritize issues based on business criticality.
- Deliver user training and operational guidance for inspections, work orders, lease amendments, and renewals.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; Master's preferred.
- 10+ years of experience in asset, park, or ticketing application operations.
- ITIL certification or equivalent required.
- Experience with Maximo and ERD/Yardi.
- Experience with Vista and VGS ticketing and POS platforms.
- Knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems.
- Knowledge of PCI DSS, revenue reconciliation, and audit compliance.
- Experience managing major incidents, 24/7 operations, and event readiness.
- Experience with QHSE processes, vendor management, and SLA governance.
- Entertainment, theme park, or real estate industry experience preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Qiddiya | القدية
Executive Director - Delivery - Residential
Riyadh, KSA
Qiddiya Investment Company is seeking an experienced Executive Director - Delivery - Residential to lead residential project delivery, ensuring quality, timeliness, and stakeholder satisfaction. The role requires 20+ yea
Senior Manager - Commercial Racecourse - SPA 290
Riyadh, KSA
Qiddiya Investment Company is seeking a Senior Manager - Commercial for the Racecourse project to lead procurement and commercial management of approximately SAR 3 billion of Provisional Sum works packages under a FIDIC-
Senior Legal Counsel
Riyadh, KSA
Qiddiya seeks a Senior Legal Counsel to manage litigation, arbitration, and dispute resolution matters. The role involves providing legal advice, developing dispute strategies, managing external counsel, and ensuring com
Senior Manager - Development Audit (RES 5)
Riyadh, KSA
Qiddiya Investment Company seeks a Senior Manager to lead development audit functions, ensuring compliance with policies and regulations. The role involves executing risk-based audits, reviewing governance and cost contr
Senior Manager - Delivery Audit
Riyadh, KSA
Qiddiya seeks a Senior Manager - Delivery Audit to lead risk-based internal audit engagements across capital delivery, construction, and infrastructure. The role provides independent assurance over project governance, co
Senior Manager - Talent Acquisition (MAS9769)
Riyadh, KSA
Qiddiya, a flagship giga project in Riyadh, seeks an experienced Senior Manager Talent Acquisition to lead end-to-end recruitment for key roles. The role involves managing a team, partnering with hiring managers, buildin
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Qiddiya seeks an Assistant Manager to support strategic planning and delivery of its Motorsport portfolio, including events, IP partnerships, and operator appointments. The role involves developing business cases, coordi
Director - Contracts & Procurement
Riyadh, KSA
Qiddiya Investment Company seeks a Director of Contracts & Procurement to lead procurement planning, contract lifecycle management, and vendor governance for City Ops. The role requires 12+ years of experience in procure
Executive Director - Delivery - Residential
Riyadh, KSA
Senior Manager - Commercial Racecourse - SPA 290
Riyadh, KSA
Senior Legal Counsel
Riyadh, KSA
Senior Manager - Development Audit (RES 5)
Riyadh, KSA
Senior Manager - Delivery Audit
Riyadh, KSA
Senior Manager - Talent Acquisition (MAS9769)
Riyadh, KSA
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Director - Contracts & Procurement
Riyadh, KSA