Digital Workplace & Customer Services Director

Overview

Digital Workplace & Customer Services Director

Dubai, UAE

• .
• This position is responsible for leading the evolution of our global employee technology experience.
• This leadership role is responsible for delivering a modern, consumer-grade digital workplace that enhances productivity, collaboration, and employee satisfaction across the organization.
• Reporting to the CIO, you will lead geographically distributed teams, drive service excellence, and champion a customer-first culture powered by data, automation, and AI-enabled support solutions.
• You will work closely with business leaders to align technology services with organizational goals while continuously improving the end-to-end employee technology journey.
• We envisage success in this role to include;
• Lead KEO’s digital workplace and employee experience strategy globally.
• Drive service innovation through automation, AI, and self-service technologies.
• Build and develop high-performing, customer-centric service teams.
• Define and manage experience-focused KPIs and service performance metrics.
• Partner with business stakeholders to translate technology into business value.
• Oversee IT service management practices aligned with ITIL standards.
• Manage workplace technology operations, governance, and continuous improvement initiatives.
• To be successful in this dynamic opportunity, we envision that your career journey to date will include 15+ years of experience in IT service management or digital workplace leadership, partnered with a bachelor’s degree in information technology, Business, Communications, Organizational Psychology, or a related field.
• You will bring proven experience leading geographically distributed teams and delivering employee-centric digital services, alongside a strong background in ITIL-based service management and digital transformation initiatives.
• Excellent stakeholder management, communication, and leadership skills are essential for success in this role.
• KEO’s performance is founded upon integrity, results, innovation, safety and our people.
• We embrace diversity and recognize its’ contribution to client success wherever we work.
• We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.