Digital Support, Senior Engineer
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Key Responsibilities
- Support the operations of corporate digital channels and digital products within the Digital Banking department, partnering with IT Application Support to expedite issue investigation, analysis, and resolution.
- Provide effective and timely customer service, resolving problems within given authority and escalating appropriately when required.
- Design and maintain workflow processes for banking operations, taking the necessary measures to ensure smooth and consistent support delivery.
- Provide daily coverage for operational issues, proactively identifying and resolving issues related to customer complaints connected to the Digital Banking department.
- Serve as the primary point of contact for operational issues, providing timely support to the business.
- Collaborate with the Digital Banking Services (DBS) team to develop and implement best practices for banking operations, including issue reporting to IT and root-cause investigation.
- Prepare accurate and timely reports on issues and resolutions, including proper root-cause analysis and recommendations.
Requirements
- Bachelor's degree in Information Technology or a related field, enabling effective collaboration with IT teams on issue investigation and tracking.
- Familiarity with corporate banking products, services, and operations.
- Strong leadership skills with the ability to guide and influence cross-functional teams.
- Strong sense of ownership and accountability for outcomes.
- Proven ability to work effectively as part of a team.
- Self-motivated with the ability to work independently.
- Ability to maintain focus and composure under pressure.
- Strong multitasking abilities across concurrent priorities and issues.
- Excellent judgment and decision-making skills.
- Fluent in both Arabic and English (spoken and written).
Job Location
- Client Site
About Master-Works
Saudi private technology company providing data, analytics, AI, cloud, and digital-transformation services to government and enterprise clients.
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