Translate business priorities into journey maps, epics, and actionable digital use cases across B2C and/or B2B customer lifecycles.
Define measurable KPIs, success metrics, and value frameworks that guide program decisions and implementation.
Partner with business stakeholders to articulate goals, identify opportunity areas, and prioritize activation use cases.
Develop detailed requirement documents, business rules, acceptance criteria, and operational workflows for AEP, AJO, and RTCDP use cases.
Document segmentation logic, audience frameworks, messaging triggers, and data dependencies.
Create measurement plans and reporting requirements that align with Adobe Analytics/CJA outputs.
Map business needs to platform features (AEP Real-Time CDP, AJO, CJA, AEM Assets, Marketo, Workfront).
• Cross-Functional Program Support
Work with data, engineering, and architecture teams to validate feasibility, clarify requirements, and ensure alignment across execution tracks.
Support backlog management with user stories and refinement for multi-solution Adobe programs.
Facilitate workshops, discovery sessions, and journey design sessions with client teams.
Ensure program cohesion and stakeholder clarity across delivery stages.
Onsite requirement of 2-3 months, then it will change to as needed. Travel will be during the work week Monday AM to Friday PM and expenses will be covered.
Working knowledge of AEP, RTCDP, AJO, and CJA.
Familiarity with AEM Assets, Workfront, or Marketo is a plus.
• Data & Analytical Skills
Ability to interpret data schemas, identity models, and event structures.
Understanding of segmentation logic, customer attributes, and behavioral signals.
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