Digital Services Manager
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About the Role
About the Role City University Qatar is seeking a Digital Services Manager to lead the governance, development, and optimisation of its core academic digital ecosystem, including Ellucian Banner, Ellucian CRM, Canvas/Blackboard, and Microsoft 365.
Key Skills for This Role
Full Job Posting
About The Role
City University Qatar is seeking a **Digital Services Manager** to lead the governance, development, and optimisation of its core academic digital ecosystem, including Ellucian Banner, Ellucian CRM, Canvas/Blackboard, and Microsoft 365.
This role acts as the **institutional product owner**, ensuring effective system integration, data integrity, process improvement, and strong user adoption across the University.
Digital Systems Ownership & Governance
- Lead governance and roadmap for core student and academic systems
- Ensure systems are scalable, secure, and aligned with institutional priorities
System Implementation & Integration
- Oversee implementation, upgrades, and optimisation of Banner and related platforms
- Manage system integrations in collaboration with IT and external vendors
Business Process Enablement
- Translate academic and operational requirements into system configurations and workflows
- Support process improvement and standardisation through digital solutions
Data Governance & Reporting
- Ensure data accuracy, consistency, and compliance with regulatory and accreditation requirements
- Develop and maintain reporting and analytics frameworks to support decision-making
User Enablement & Adoption
- Deliver training, documentation, and user support to enhance system adoption
- Promote digital literacy and improve overall user experience
Continuous Improvement
- Identify opportunities to enhance efficiency and service delivery through digital innovation
- Ensure alignment with institutional strategy and long-term objectives
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Digital Transformation, or a related field (Master’s preferred).
Experience
- 5–7 years’ experience in enterprise digital systems within higher education or a complex organisation
- Proven experience with Ellucian Banner or similar student information systems
- Strong track record in system implementation, integration, and optimisation
- Solid understanding of academic and student lifecycle processes
Skills & Competencies
- Digital systems governance and ownership
- Data governance and reporting (Power BI, SQL desirable)
- System integration and API understanding (RESTful services)
- Strong stakeholder management and change leadership skills
- Excellent analytical and problem-solving abilities
Technical Knowledge (Desirable)
- Basic understanding of JavaScript, HTML/CSS
- Familiarity with React.js concepts (state, props, hooks, routing)
- Experience with Node.js, Git, and modern development tools
Application Question(S)
- What is your current salary?
- What is your expected salary?
- What is your notice period?
Education
- Bachelor's (Preferred)
Experience
- digital platforms in a higher education: 5 years (Preferred)
- Ellucian Banner and/or similar student information systems: 4 years (Preferred)
- system integrations, data governance: 5 years (Preferred)
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