Concierge
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Key skills for this role
About the Role
Prime Power Middle East seeks a Concierge to act as the first point of contact for tenants and guests at MIPC in Doha. Responsibilities include administrative duties, move-in/out coordination, and ensuring a welcoming experience.
Key Skills for This Role
Responsibilities
- Report to the Property Supervisor and responsible for property management of assigned portfolio
- Maintain a range of administrative duties and support the completion of facilities and property management key deliverables
- Arrange pre move out inspections
- Conduct move out inspections with tenants & FM Supervisor, including updating related documentation
- Coordinate with Leasing Dept. and FM with readiness/preparations of all vacant units
- Conduct move in inspections and completion of all relevant documentation
- Monthly utilities (Kahraama/etc.) data capturing and reporting
- Production of monthly reports and notices
- Monitor AMC activities and notify tenants accordingly on possible impact
- Housekeeping & Inventory management
- Parking coordination via Leasing Department
- Meet and greet tenants and customers as first point of contact ensuring complaints are escalated accordingly
Requirements
- Minimum of 5+ years of previous customer service experience
- Office administration experience in filing and compiling reports
- Competent working knowledge with Microsoft Office suite, including Word, Outlook and Excel
- Knowledge of basic office equipment, including printers, scanners, copiers, etc.
- Positive phone demeanor and superior written and verbal communication skills in English
- Service oriented mindset
- Strong organizational skills and attention to detail
Full Job Posting
Role Purpose
- The main purpose of this position is act as the first point of contact between guests and MIPC. Tasked with answering tenant inquiries, directing phone calls, and more. To uphold company culture at all times while making tenants and their guests feel welcomed and valued.
Duties and Responsibilities
- Report to the Property Supervisor and responsible for property management of assigned portfolio.
- Maintain a range of administrative duties and support the completion of facilities and property management key deliverables.
- Arrange pre move out inspections
- Conduct move out inspections with tenants & FM Supervisor, including updating related documentation.
- Coordinate with Leasing Dept. and FM with readiness/preparations of all vacant units.
- Conduct move in inspections and completion of all relevant documentation.
- Monthly utilities (Kahraama/etc.) data capturing and reporting.
- Production of monthly reports and notices.
- Monitor AMC activities and notify tenants accordingly on possible impact.
- Housekeeping & Inventory management.
- Parking coordination via Leasing Department
- Meet and greet tenants and customers as first point of contact ensuring complaints are escalated accordingly.
Skills
- Positive phone demeanor and superior written and verbal communication skills are essential.
- Must have a service oriented mindset and be capable of making every tenant/guest feel valued.
- Exemplify strong organizational skills and attention to detail.
- Possess a positive attitude and be willing to work as part of a team.
- Ability to demonstrate professionalism, discretion and confidentiality at all times.
Education & Qualifications
- A qualification in customer service or business administration will be an advantage
- Minimum of 5+ Years of previous customer service experience.
- Office administration experience in filing and compiling reports.
Specialized Training/Knowledge Required
- Competent working knowledge with Microsoft Office suite, including Word, Outlook and Excel.
- Knowledge of basic office equipment, including printers, scanners, copiers, etc.
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