Digital Program Manager

Partner with RevOps, Product, Marketing, and Support to turn customer data (payroll integration health, transfer activity, support volume) into a reliable, shared source of truth

Build repeatable playbooks that provides you with the intelligence and automation you need to manage more accounts without sacrificing the personal, service-led approach Tapcheck is known for

Identify friction points in the digital journey through data, feedback, and support trends. Turn them into concrete recommendations for Product and Engineering

Spent 3–5 years in Customer Success Operations, Digital/Scaled Customer Success, Program Management, Lifecycle Marketing, or RevOps, ideally in a high-growth SaaS or fintech environment

Designed and scaled digital/tech-touch CS programs for an existing customer base, not just supported a high-touch motion

Built reporting and dashboards from CRM, product analytics, or CS platform data using tools such as Gainsight, Vitally, Catalyst, HubSpot, Pendo, or Braze

Pulled apart messy data from multiple systems - payroll integrations, support tickets, app usage - and turned it into a clear, actionable story

Managed cross-functional programs with measurable outcomes, bringing skeptical stakeholders along with clear communication

Built process and infrastructure from scratch in a fast-moving, resource-lean environment

Worked with a two-sided customer base - B2B2C, marketplace, or benefits/HR-tech experience is a strong plus

Applied customer health scoring or maturity models in a B2B2C or multi-stakeholder context

Navigated segmentation and A/B testing frameworks for digital or lifecycle marketing programs

Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis.

The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they've earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances.

Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.

Humility : We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues.

Grit : We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth.

Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.

Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company.

Mission that matters. We're changing how Americans access their pay — giving workers financial flexibility without the debt trap of payday loans.

Flexible PTO. No accrual caps, no counting days. Take the time you need.

10 paid holidays. Including both Christmas Eve and New Year's Eve.

Comprehensive health coverage. Medical through Blue Cross Blue Shield of Texas (PPO and HDHP options, HSA-eligible with employer contribution), plus dental and vision through MetLife.

FSA, Basic Life/AD&D, and an Employee Assistance Program (EAP).

401(k) with a 100% match up to 3% of your salary, through Mutual of America. Eligible after 90 days.

A team that lives its values. Humility, grit, and a genuine drive to raise the bar — every day.