Digital operations manager
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Key skills for this role
About the Role
Anix Global is seeking a Digital Operations Manager to oversee the commercial and operational performance of their remittance app in Abu Dhabi. The role coordinates between Product, Marketing, Tech, and Customer Service teams to ensure competitiveness and customer-centricity.
Key Skills for This Role
Responsibilities
- Own the achievement of budgeted transaction volume, revenue, and customer growth targets for the market
- Ensure exchange rates and fees remain competitive; recommend pricing adjustments
- Liaise with Treasury and service/liquidity providers to secure best rates
- Monitor competitor products, pricing, and campaigns; propose strategic changes
- Plan and execute roadshows and on ground activities to drive brand visibility and customer acquisition
- Identify, evaluate, and onboard new partners and products to drive growth
- Lead commercial negotiations and finalize partnership agreements
- Monitor and optimize the onboarding to transaction funnel
- Conduct UAT on the app for new product launches and feature releases
- Manage and respond to customer queries and resolve complaints
- Maintain MIS/dashboards and generate regular reports for leadership
- Plan and run marketing campaigns on the app, coordinating with Marketing team
Requirements
- Bachelor's degree in Business, Finance, IT, or related field; MBA preferred
- 3–6 years of relevant experience in digital operations, fintech, or remittance/payments, ideally with app based products; overall 10+ years preferred
- Strong commercial acumen with experience in partnerships and commercial agreements
- Strong analytical skills with experience in MIS, dashboards, and data driven decision making
- Working knowledge of incident escalation, UAT/testing processes, and basic understanding of payment rails/FX
- Experience coordinating with Product and Tech teams (Agile/Scrum exposure is an advantage)
- Strong communication and stakeholder management skills
- Comfortable working in a fast paced, 24/7 operational environment with on call availability
Full Job Posting
Role Summary
- The Digital Operations Manager is responsible for the end to end commercial and operational performance of the remittance app within their market, with growth.
- The role acts as the central point of coordination between Product, Marketing, Tech, and Customer Service teams to ensure the app remains competitive, compliant, and customer centric.
- The role also carries responsibility for identifying new partners and products, and for negotiating and finalizing related commercial terms and agreements for the market.
Skills & Qualifications
- Bachelor's degree in Business, Finance, IT, or a related field; MBA preferred.
- 3–6 years of relevant experience in digital operations, fintech, or remittance/payments, ideally with app based products. And an overall 10+ years of experience would be ideal.
- Strong commercial acumen, with experience identifying partners/products and negotiating and structuring commercial agreements.
- Strong analytical skills with experience in MIS, dashboards, and data driven decision making.
- Working knowledge of incident escalation, UAT/testing processes, and basic understanding of payment rails/FX.
- Experience coordinating with Product and Tech teams (Agile/Scrum exposure is an advantage).
- Strong communication and stakeholder management skills across regulatory, vendor, partner, and internal teams.
- Comfortable working in a fast paced, 24/7 operational environment with on call availability for critical incidents.
Key Responsibilities
- Business & Commercial Performance: Own the achievement of budgeted transaction volume, revenue, and customer growth targets for the market.
- Ensure exchange rates and fees remain competitive relative to the market, recommending pricing adjustments as needed.
- Liaise with Treasury and other service/liquidity providers to secure and maintain the best possible rates on the app.
- Monitor competitor products, pricing, and campaigns; propose and implement strategic and tactical changes to maintain market share.
- Plan and execute roadshows and on ground activities, in coordination with Marketing, to drive brand visibility and customer acquisition.
- Partnerships & Commercial Development: Identify, evaluate, and onboard new partners and products to expand the market's product offering and drive incremental growth.
- Lead commercial negotiations with prospective and existing partners, vendors, and service providers, securing favorable commercial terms.
- Draft, negotiate, and finalize partnership agreements and commercial contracts, working with Legal/Compliance as required.
- Obtain all necessary internal and external approvals for new partnerships, products, and commercial agreements prior to execution and launch.
- Operations & Customer Experience: Monitor and optimize the onboarding to transaction funnel, ensuring it is adequately managed at every stage.
- Conduct testing (UAT) on the app for new product launches and feature releases, providing structured feedback to Product and Tech teams.
- Escalate app issues affecting the market to the Product team and track them through to resolution.
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