Digital Experience Supervisor & Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Digital Experience Supervisor & Specialist Jeddah, Saudi Arabia Role Purpose The Digital Experience Supervisor is responsible for overseeing the delivery and continuous improvement of end-to-end digital customer experiences across web, mobile, and integrated platforms.
Key Skills for This Role
Full Job Posting
Role Purpose
The Digital Experience Supervisor is responsible for overseeing the delivery and continuous improvement of end-to-end digital customer experiences across web, mobile, and integrated platforms.
The role ensures seamless customer journeys, consistent UX/UI standards, and alignment between business, product, and technology teams to deliver high-quality digital services.
This role is best suited for candidates with experience in large-scale organizations and complex, customer-centric environments such as destination development, tourism, real estate, hospitality, smart cities, or similar ecosystem-driven industries.
Key Responsibilities
- Supervise execution of digital experience initiatives across web, mobile, and integrated platforms
- Ensure seamless, consistent, and optimized customer journeys across all digital touchpoints
- Coordinate with product, technology, marketing, operations, and CX teams to align requirements and priorities
- Monitor digital performance KPIs and user behavior to drive continuous improvement
- Support UX/UI governance, ensuring adherence to design standards and best practices
- Manage and prioritize digital backlog in alignment with business objectives
- Facilitate usability testing and ensure insights are translated into enhancements
- Support delivery of digital products and enhancements within scope, timeline, and quality expectations
- Coordinate with external vendors and integration partners to ensure effective delivery
- Identify risks, dependencies, and issues and drive timely resolution
- Ensure governance, documentation, and compliance across digital initiatives
Requirements
- Bachelor’s degree in IT, Business Administration, Digital, or related field
- Minimum 5 years’ experience in digital experience, UX, digital product, or customer journey roles
- Experience within large-scale organizations or complex ecosystem-driven environments is strongly preferred
- Strong understanding of UX/UI principles, customer journey mapping, and digital service design
- Experience working in Agile/product delivery environments
- Strong analytical skills with ability to interpret user data and performance metrics
- Experience managing cross-functional stakeholders and vendors
- Exposure to digital platforms, mobile applications, or enterprise digital ecosystems
- Proficiency in tools such as Figma, Adobe XD, Jira, or similar is an advantage
- Strong communication skills in English; Arabic is highly preferred
Key Competencies
- Customer Focus
- Stakeholder Management
• Adaptability & Change Agility
- Results Orientation
Success Measures
- Improved digital customer experience and journey performance
- Timely delivery of digital enhancements and initiatives
- Strong cross-functional alignment and stakeholder satisfaction
- Effective execution of UX/UI standards and digital governance
- Improved platform performance and user engagement metrics
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Big Fish Consult
Design Manager - Residential and Mix-Used Development
Abu Dhabi Emirate, UAE
Big Fish Consult seeks a Design Manager to lead design management for large-scale real estate developments in the UAE. The role requires 10-12 years of experience, a degree in architecture or related field, and proficien
Handover & Communities Director - Real Estate
Abu Dhabi Emirate, UAE
Big Fish Consult seeks an experienced Handover & Communities Director to lead end-to-end handover and community readiness for a master developer in Abu Dhabi. The role requires 12-15+ years in real estate development and
Manager, Bridges & Tunnels
Abu Dhabi, UAE
Big Fish Consult seeks a Manager for Bridges & Tunnels Design for a real estate developer in Abu Dhabi. The role involves overseeing design and coordination of bridges, tunnels, and road structures from concept through c
Technical Manager (Electrical and Mechanical)
Jiddah, KSA
We are seeking a highly experienced Technical Manager (Electrical/Mechanical) to oversee technical delivery and compliance of engineering services in a complex facilities environment. The role involves leading a team of
Executive Director, Design - Real Estate
Abu Dhabi, UAE
We are partnering with a leading real estate developer to appoint an Executive Director, Design to lead design vision and governance across large-scale developments. You will oversee Architecture, Interior Design, and de
Senior Technical Design Architect – Hospitality (Jeddah, KSA)
Dubai, UAE
Our client seeks an accomplished Senior Technical Design Architect to lead technical design and delivery of luxury hospitality developments in Jeddah. You will oversee architectural design from schematic through IFC, coo
Design Manager (Non-Residential Projects) - Real Estate
Abu Dhabi Emirate, UAE
Big Fish Consult seeks an experienced Design Manager for a leading real estate development team in Abu Dhabi. The role involves leading the full design lifecycle for large-scale non-residential projects from concept to c
Senior Technical Design Architect – Hospitality (Jeddah, KSA)
Dubai, UAE
Big Fish Consult is seeking a Senior Technical Design Architect to lead the technical design and delivery of luxury hospitality projects in Jeddah. The role requires 15+ years of experience in architectural design and te
Design Manager - Residential and Mix-Used Development
Abu Dhabi Emirate, UAE
Handover & Communities Director - Real Estate
Abu Dhabi Emirate, UAE
Manager, Bridges & Tunnels
Abu Dhabi, UAE
Technical Manager (Electrical and Mechanical)
Jiddah, KSA
Executive Director, Design - Real Estate
Abu Dhabi, UAE
Senior Technical Design Architect – Hospitality (Jeddah, KSA)
Dubai, UAE
Design Manager (Non-Residential Projects) - Real Estate
Abu Dhabi Emirate, UAE
Senior Technical Design Architect – Hospitality (Jeddah, KSA)
Dubai, UAE