Digital Experience Manager
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Key skills for this role
About the Role
Marsh Dubai is seeking a Digital Experience Manager to act as Digital Platform/Product Owner, defining and delivering digital products aligned with strategic goals. You will work with cross-functional teams to create and embed digital solutions in the insurance industry.
Key Skills for This Role
Responsibilities
- Develop and communicate a clear product vision and strategy for assigned digital products that aligns with business goals
- Collaborate with internal stakeholders to understand business needs and promote the use of digital to solve business complexity
- Investigate processes and outcomes to define use cases where a digital solution will improve ways of working
- Create, prioritise, and manage the digital product demand backlog
- Understand data structure and data gaps within the digital product and develop actionable items to improve data quality
- Work with technology partners in sprint planning, scrums, reviews, and retrospectives to ensure successful implementation
- Conduct market research and competitive analysis to identify trends, opportunities, and potential challenges
- Define and track key performance indicators (KPIs) to measure digital product success and drive continuous improvement
- Act as the digital product advocate with global and regional teams, ensuring products are user friendly and meet customer needs
- Provide training, coaching, and support to internal teams and clients on digital product features to improve utilisation
Requirements
- Bachelor’s degree in computer science, business administration, data science, or a related field
- 5 years+ of relevant work experience
- Experience implementing digital solutions and embedding them into an organisation’s ways of working
- Strong understanding of digital technologies and their applications in business
- Proficiency in digital solution product management
- Excellent communication and relationship building skills
- Experience working in fast paced Agile environments and familiarity with Agile methodologies (Scrum, Kanban)
- Familiarity with UX/UI design principles and user centred design methodologies
- Proven experience in the insurance industry or financial services
Full Job Posting
Role Overview
- Marsh Dubai is seeking a 'Digital Experience Manager' to work on its transformation program of initiatives.
- In this role you will act as the Digital Platform / Product Owner and define, prioritize, and deliver digital products that align with our strategic goals.
- This role requires a deep understanding of Digital technologies, product management principles, delivery and adoption techniques and the insurance industry.
We will count on you to
- Product Vision and Strategy: Leverage our global strategy to assist in develop and communicate a clear product vision and strategy for assigned digital products that aligns with the business goals.
- Stakeholder Engagement: Collaborate with internal stakeholders, including senior management, to understand business needs, promote the use of Digital to solve business complexity and ensure alignment with global and regional objectives.
- Digital Enablement: Investigate processes and outcomes to define Use Cases where a Digital solution will improve clients, carriers, and colleague ways of working.
- Backlog Management: Create, prioritise, and manage the Digital product demand backlog, ensuring that user stories and requirements are well defined and actionable.
- Data Management: Understand data structure and data gaps within the Digital product and develop actionable items, with appropriate teams or colleagues, to improve data quality.
- Delivery: Work with our technology partners in sprint planning, scrums, reviews, retrospectives, etc. to ensure the success implementation of Digital product use Cases.
- Cross Functional Collaboration: Work closely with business, technology and data leader and teams to ensure successful product development and delivery.
- Market Research: Conduct market research and competitive analysis to identify trends, opportunities, and potential challenges in the Digital and insurance sectors.
- Performance Metrics: Define and track key performance indicators (KPIs) to measure Digital product success, improve adoption, and drive continuous improvement.
- User Experience: Act as the Pacific Digital Product Advocate with global and regional teams by ensuring that products are user friendly, accessible, and meet customer needs.
- Capability and Adoption: Provide training, coaching, and support to internal teams and clients on the Digital product and features to improve their utilisation.
What you need to have
- Bachelor’s degree in computer science, business administration, data science, or a related field.
- 5 years+ of relevant work experience.
- Experience implementing Digital solutions and embedding these into an organisation’s ways of working.
- Strong understanding of Digital technologies and their applications in business.
- Proficiency in Digital Solution product management.
- Excellent communication including the ability to influence and build relationships at all levels of the organisation.
- Strong analytical and strategic thinking abilities.
- Experience working in fast pace Agile environments and familiarity with Agile methodologies (Scrum, Kanban).
- Familiarity with UX/UI design principles and user centred design methodologies.
- Experience with project management and working in cross functional teams.
- Proven experience in the insurance industry or financial services.
What Makes You Stand Out
- Continuous improvement approach.
- Think outside of the box and a can do attitude.
- Comfortable and experience working with technology (solutions).
- Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel.
What is in it for you?
- Great team environment with energetic and supportive colleagues.
- Work life balance.
- Professional environment where your career path is supported and really matters in our global organization.
Workplace Policy
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
- All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
- Office based teams will identify at least one 'anchor day' per week on which their full team will be together in person.
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