Digital Account Specialist (UAE National)
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Key skills for this role
Role Overview
Technogym provides technology and solutions for fitness, sport, and health and operates across more than 150 countries.
The role supports the Digital Sales and Customer Success departments.
Key Skills for This Role
Full Job Posting
Location and Contract
- The role is based in Dubai, United Arab Emirates.
- The description identifies the position as part-time and as a permanent employee role.
- The position is fully internal and non-client-facing.
Company
Technogym provides technology and solutions for fitness, sport, and health and operates across more than 150 countries.
The role supports the Digital Sales and Customer Success departments.
Your Role
Provide internal analytical, reporting, and operational support across Digital Sales and Customer Success.
Maintain visibility of the Digital sales pipeline, commercial performance, and customer portfolio.
Prepare recurring reports, monitor Customer Success KPIs, and provide information for management decisions and departmental planning.
The role does not involve selling, prospecting, negotiating, presenting to customers, managing accounts, or communicating directly with clients.
Your Impact
- Maintain Digital sales pipelines, forecasts, and commercial trackers.
- Prepare weekly and monthly reports on opportunities, orders, backlog, sales performance, and targets.
- Monitor pipeline gaps, overdue opportunities, missing data, and commercial risks.
- Develop dashboards and management summaries for Digital campaigns and product launches.
- Maintain customer portfolios, solution records, onboarding progress, training, and go-live activities.
- Monitor activation, adoption, usage, engagement, retention, and license renewal KPIs.
- Identify declining usage, inactive customers, missed milestones, renewal risks, and accounts requiring management attention.
- Manage reporting calendars and prepare materials for management meetings.
- Maintain records of proposals, orders, commercial documentation, and Digital product materials.
- Provide analytical, administrative, and reporting support to the Customer Success and Digital Account Manager.
About You
- Be organized, analytical, proactive, and attentive to detail.
- Work independently with data, prepare reports, and monitor multiple activities against deadlines and performance targets.
- Experience in sales operations, commercial reporting, business administration, CRM systems, data analysis, or Customer Success reporting is advantageous.
- Previous selling or client experience is not required.
What You Should Bring
- Strong analytical, organizational, reporting, and written communication skills.
- Excellent attention to detail.
- Proficiency in Excel, PowerPoint, and CRM platforms; Salesforce experience is advantageous.
- Understanding of sales pipelines, forecasting, and customer performance KPIs.
- Ability to translate data into actionable insights.
- Ability to manage recurring deadlines and an interest in fitness, wellness, and digital technology.
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