Digital Account Manager

Position Summary

Strategic Development and Planning

• Support digital and social media strategies aligned with client objectives.
• Contribute to channel plans, content frameworks, campaign approaches, and activation plans.
• Translate client briefs into digital recommendations and implementation plans.
• Monitor digital performance, audience behavior, and industry trends to identify optimization opportunities.
• Contribute to proposals, strategic recommendations, and new business opportunities when required.

Client Relationship Management

• Serve as a primary day-to-day contact for assigned client accounts.
• Build responsive working relationships with client stakeholders.
• Support client meetings, status calls, presentations, planning discussions, and performance reviews.
• Manage timelines, deliverables, approvals, and client expectations across ongoing workstreams.
• Identify opportunities to improve account performance and support account growth.

Creative and Content Management

• Manage creative development from briefing through delivery across digital and social media projects.
• Develop creative briefs covering objectives, audiences, messaging, deliverables, and timelines.
• Coordinate with creative, content, design, video, web, and production teams.
• Review deliverables against client objectives, platform requirements, and brand guidelines.
• Consolidate and communicate client feedback for efficient review and approval.

Account Delivery

• Manage digital project and campaign delivery across multiple workstreams.
• Coordinate timelines, resources, approvals, dependencies, and project documentation.
• Monitor progress and address delivery risks or challenges.
• Support budgeting, scope management, reporting, and quality checks.

Requirements

• 4–6 years of experience in digital marketing, social media, communications, or account management.
• Bachelor’s degree in marketing, communications, digital media, business, or a related field.
• Strong understanding of digital communications, social media, and content marketing.
• Strong client relationship, stakeholder management, strategic planning, and problem-solving capabilities.
• Ability to manage creative and content development processes.
• Excellent project management, organization, communication, and presentation skills.
• Ability to manage multiple projects in a fast-paced environment with strong attention to detail.
• Experience in agency or consulting client-account management and integrated digital campaigns.
• Experience working with creative, content, and production teams.
• Strong written and verbal English communication skills; Arabic capability is advantageous where relevant.

About APCO