DevOps Support Engineer

• 1-5 years of prior experience in Salesforce
• 1-5 years of prior experience in Customer Support or DevOps
• Knowledge of SaaS environments and Integrated Technologies
• Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.)
• Specific experience and understanding of branching strategy and hosted version control vendors, Copado, and Salesforce working knowledge and experience
• Familiarity with Git repositories
• A love for building relationships and a proven track record of using your incredible problem-solving and interpersonal skills to achieve success goals
• Demonstrated analysis, problem-solving, and troubleshooting expertise
• Detailed, organized, and results-oriented
• Flexible schedule: willingness to work nights and weekends as needed
• Ability to effectively prioritize and escalate customer issues as required
• Excellent written and verbal communication skills (both in English)
• Experience working with remote teams and a global client base.
• Comfortable interacting with all levels of management
• Ability to multitask and perform effectively under pressure
• Copado Admin and Developer Certifications

Copado offers a comprehensive benefits package, which includes:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) Plan

• Wellness Perks

Copado is an Equal Employment Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Copado does not accept unsolicited headhunter and agency resumes.

Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.

for this role will vary based on several factors, including the candidate's qualifications, skills, competencies, and experience.

Pay ranges are not necessarily representative of starting salaries for all locations.

In addition to our outstanding benefits package, eligible full-time employees may also qualify for Copado's equity program.

Copado's pay ranges reflect On Target Earnings (OTE), which encompasses base salary, bonuses, and/or commissions for meeting 100% of set targets.

#LIOnsite

Copado is the #1 DevOps Platform for Salesforce and the Cloud.

We deliver an AI-enabled devops platform to enhance human’s ability to orchestrate business application development in the agentic age to drive digital transformation for 1,500+ of the most innovative brands on the planet — from Coca-Cola to T-Mobile to Volkswagen.

Our agentic platform unites non-technical admins and pro-code developers on the same system and empowers enterprises to scale end-to-end software delivery across multi-cloud environments.

We operate in a dynamic and competitive industry and our consistent growth reflects our continued commitment to innovation and customer success.

The pay range for this role is:

65000.00 - 80000.00 USD per year (New Orleans)