DevOps Engineer- Night Shift(10:00 PM - 6:00 AM)

Maintain complete and accurate operational documentation including incident tracking, change logs, and runbooks.

Produce metric reports and regular productivity/status updates for internal stakeholders and management.

Communicate proactively and clearly — both written and verbal — with internal teams, leadership, and customers on a daily basis.

Liaise with management to share feedback on existing and new processes, methodologies, best practices, and technology changes.

Work efficiently under pressure to meet tight deadlines while maintaining the professionalism, accuracy, and consistency expected in a high-availability environment.

Demonstrate a high level of individual accountability and deliver service and support that consistently exceeds client expectations.

Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience).

2+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment.

Demonstrated experience working as a contributor on a software engineering or platform team.

Familiarity with CI/CD automation tools such as Jenkins, CircleCI, Bamboo, or TFS Build.

Experience with release pipeline tooling — Concourse, Thoughtworks Go, Octopus Deploy, ElectricFlow, or XebiaLabs.

Experience with Docker containers, microservices architecture, and container orchestration (Kubernetes).

Experience with infrastructure automation tools: Ansible, Chef, Puppet, or AWS CloudFormation.

Experience with Artifactory or similar artifact repository management.

NICE product knowledge and/or implementation or support experience with NICE CXone or related platforms.

Knowledge of ETL processes and data pipeline management.

Call centre or telecoms industry experience.

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Requisition ID: 11153 Reporting into: Director, Cloud Operations CXone, EMEA

Role Type: Individual Contributor

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.