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Destination Specialist (Reservation - CIS Market) - Dubai, UAE
MTS Globe
Dubai, UAE
Full Time
Mid
Onsite
1 weeks ago
Reservation SystemsFIT Booking ToolsMicrosoft OfficeCustomer ServiceProblem SolvingCommunication
Free
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Reservation SystemsFIT Booking ToolsMicrosoft Office
About the Role
Desert Gate Tourism, part of MTS Globe, seeks a Destination Specialist for the CIS market in Dubai. You will handle reservations, coordinate with internal teams and suppliers, and manage client inquiries.
Key Skills for This Role
Reservation SystemsFIT Booking ToolsMicrosoft OfficeCustomer ServiceProblem SolvingCommunication
Responsibilities
- Respond promptly to client and agent inquiries and reconfirm requests in a timely and professional manner
- Enter and maintain accurate reservation details in the booking system for all requested services
- Reconfirm bookings with internal departments and external suppliers as required
- Advise on availability and pricing, offering suitable alternatives in case of unavailability
- Handle incoming calls from clients and agents, ensuring queries are resolved efficiently
- Proactively upsell excursions, transfers, and value added services to maximize revenue opportunities
- Manage bookings through online reservation portals of selected partners when applicable
- Forward booking confirmations and invoices to clients, including those on auto invoicing
- Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery
- Support operations by ensuring all services are reconfirmed before guest arrival
- Assist in preparing quotations and product descriptions for offers as required
- Liaise with internal departments and suppliers to resolve issues and provide booking updates
Requirements
- Bachelor’s degree in Tourism, Hospitality Management or related field
- Minimum 3 years of experience in a reservations role in tourism or hospitality
- Prior experience handling CIS market clientele
- Strong working knowledge of reservations systems and platforms, including FIT booking tools
- Good working knowledge of Microsoft Office
- Excellent verbal and written communication skills
- Fluency in English and Russian; other CIS language is required
Full Job Posting
Company Overview
- Desert Gate Tourism is a premium DMC serving UAE, Oman, Maldives, Qatar, and Mauritius, part of MTS Globe group.
- The company has been recognized for innovative product design and top notch service.
Reservations Handling
- Respond promptly to all client and agent inquiries and reconfirm requests.
- Enter and maintain accurate reservation details in the booking system.
- Reconfirm bookings with internal departments and external suppliers.
- Advise on availability and pricing, offering suitable alternatives.
- Handle incoming calls from clients and agents.
- Proactively upsell excursions, transfers, and value added services.
- Manage bookings through online reservation portals of selected partners.
- Forward booking confirmations and invoices to clients.
- Communicate any changes or arrival irregularities to partners.
- Support operations by ensuring all services are reconfirmed before guest arrival.
- Assist in preparing quotations and product descriptions for offers.
Internal & External Coordination
- Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts.
- Collaborate with suppliers to address and resolve partner related issues.
Managing Complaints
- Listen to client requests and concerns with empathy and professionalism.
- Take appropriate action to address complaints, escalating if necessary.
- Follow up with clients to ensure satisfaction and maintain brand reputation.
Qualifications
- Bachelor’s degree in Tourism, Hospitality Management or related field.
- Minimum 3 years of experience in a reservations role in tourism or hospitality.
- Prior experience handling CIS market clientele is required.
- Demonstrated experience in resolving customer queries and handling complaints.
- Strong working knowledge of reservations systems and platforms, including FIT booking tools.
- Familiarity with CIS source markets, customer behavior, and travel preferences.
- Good working knowledge of Microsoft Office and proficiency in relevant reservation systems.
- Excellent verbal and written communication skills.
- Fluency in English and Russian; other CIS language is required.
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