Desktop Support Engineer

✅ Act with Integrity Consistently doing the right thing even when it’s the hard choice; 100% Compliance with all rules, standard operating procedures and guidelines ✅ Results-Driven Make a business impact in all you do, whether sales, efficiency, operational excellence; it should make a meaningful impact ✅ Innovation-Centered Redefining Aesthetics, we must be pioneering in how we do business; this can be in products, in service models, or strategy

✅ Own It! Be Accountable for your decisions, actions and consequences; Be Reliable to your customers and colleagues

End User Support

First point of contact for IT issues — desktops, laptops, mobile devices, printers, and peripherals

Log and update tickets clearly; escalate when an issue is beyond scope

Support Windows 10/11, Microsoft 365, and standard business applications; handle password resets and access requests

Set up and check meeting room AV and video conferencing equipment

Hardware & Asset Management

Maintain the site IT asset register — serial numbers, user assignment, and location kept accurate

Manage hardware lifecycle: receive and tag new equipment, image and deploy devices, recover and securely wipe returns, prepare end-of-life kit for disposal

Monitor spare stock and consumables; raise replenishment requests before stock runs low

Log hardware faults, arrange warranty and repair cases with vendors, and track to closure

Prepare and issue equipment for new joiners; recover and re-stock from leavers

Desirable:

Exposure to a ticketing or asset management system; Active Directory basics; CompTIA A+ or ITIL Foundation