Desktop Automation Design Engineer

Overview

Education

• Bachelor of Science, in Computer Science, Information Technology, Engineering or Related
• Preferred: ITIL v3+ Foundation

Skills & Competencies

• Continuous Improvement
• Strong oral, written communication and presentation skills
• Service and customer oriented
• Process Oriented & disciplined
• Strong analytical/problem solving skills
• Ability to influence & educate
• Proven ability to successfully interface with service providers and vendors

Minimum Experience

• 5+ years’ experience working in a large company or with a government entity

Key Accountabilities

• Experience with OT and/or Manufacturing a plus Building and creating images for use on Desktop computers utilizing automation technology such as SCCM, Intune and Microsoft Endpoint manager
• Deploying Desktop computers, monitors, docking station, peripherals software licenses to end users to be able to perform their day to day duties
• Strong experience with Microsoft Active Directory. Experience with OKTA a plus. As well as Managing user permissions
• Strong experience with SCCM/Intune/Endpoint manager for managing endpoints centrally
• Strong experience with GPO (Server Policies) and Login Scripts
• Review with Cyber Security Patches that need to be deployed to the clients and develop rollout plan
• Engineering, Build, Deployment and Operation of IT Services to CEER customers
• Work with and build good relationships with External Service Providers and Product Vendors
• Develops and maintains technology service, technical standards and process documents relating to Desktop IT services
• Is responsible for root cause analysis and subsequent resolution of action items affecting equipment reliability for Desktop IT services and reduction of failure rates and downtime of IT/OT services
• Develop maintenance strategies to support and improve MTBF
• Develop & Plan maintenance activities for the weekly work schedule
• Develops maintenance strategies and plans to maintain all production and non-production assets to support business operations
• Contribute to the Knowledge System and share knowledge within the first line support team
• Manage ongoing technology delivery to service level agreements from projects to application and business owner for the Desktop
• Recommends Cost savings/efficiencies
• Proactive in learning and taking certifications for desktop, cloud etc
• Utilize automation tools such as Ansible to speed up tasks and increase quality Windows patch version control for Windows 10 and 11.
• Able to write code in any of the following (PowerShell, Visual Basic, JavaScript, Python, C#)
• Maintaining and monitoring the CEER AD, Intune, Endpoint Servers
• Develop and enhance system usage efficiency
• Maintaining software and system updates
• Exchange Server to Office 365 Cloud or Office Cloud to on Premises Exchange Server
• Knowledge of Cross Forest Migration, Import/Export PST
• Knowledge of Microsoft Exchange version 2016, Office 365
• Knowledge of Planning, Deployment and Troubleshooting Exchange Issues
• Knowledge with eDiscovery, Legacy Hold, Legal Hold, DLP, IRM, Autoforward, Autoreply. Calendar room/resource creation
• Troubleshooting issues like Mail Flow, Accepted Domains, Smart Hosts, relays, email gateway, attachment scanning
• Email Queue, Size Limits, Outlook Web Access
• Assist with troubleshooting complex tickets, working with other teams, vendors, or users in diagnosing and resolving office 365 issues
• Knowledge of Various Office 365 Apps like Teams, One Drive, SharePoint
• Adding users to IT Systems e.g. Active Directory, Azure AD, MFA etc
• Managing user permissions
• Maintaining software and system updates
• Planning and deploying security updates
• Ensure Purchase orders are released and tracked
• Reciept goods with the responsible area person and accept in the system, track payment to Infrastructure and Operations vendors
• Track Infrastructure licenses