Desktop and Site Support Engineer

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems.

Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.

Provides effective and timely resolution of users’ problems, queries or complaints.

Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Positions on this level are fully proficient in executing established standards.

Works independently within set frames and follows set course.

Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.

Develops own knowledge, shares best practice and develops relevant/appropriate solutions.

Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.