Dermatology Assistant / Aesthetic Consultant

About Us

The Role

• Supporting dermatologists, aesthetic physicians, nurses, and clinical teams with non-clinical and approved administrative activities.
• Coordinating patient consultations, treatment appointments, follow-ups, confirmations, cancellations, and rescheduling.
• Welcoming clients and providing professional, discreet, and empathetic support throughout their clinic experience.
• Conducting non-clinical consultations to understand client goals, preferences, concerns, and service expectations.
• Explaining approved information about skincare services, aesthetic treatments, products, procedures, preparation, and aftercare as directed by qualified professionals.
• Maintaining accurate patient profiles, appointment records, consultation notes, preferences, and administrative documentation.
• Coordinating schedules between patients, dermatologists, aesthetic physicians, nurses, therapists, laboratories, and other relevant teams.
• Supporting treatment-room preparation, supplies, equipment, and administrative readiness within the scope of the role.
• Monitoring skincare and aesthetic product inventory and coordinating replenishment with procurement or management teams.
• Assisting with quotations, treatment packages, payment coordination, insurance documentation where applicable, and administrative follow-up.
• Building professional relationships with clients and providing appropriate follow-up after consultations or services.
• Handling client questions, complaints, and service concerns professionally and escalating clinical matters appropriately.

Requirements

• Bachelor’s degree or equivalent qualification in Healthcare Administration, Dermatology, Nursing, Aesthetics, Beauty, Business, or a related field is preferred.
• 3+ years of professional experience in dermatology, aesthetic clinics, medical spas, skincare, beauty, patient coordination, or a similar role is preferred.
• Strong knowledge of professional skincare, dermatology services, and non-invasive aesthetic treatments.
• Excellent communication, consultation, interpersonal, and customer-service skills.
• Professional, discreet, empathetic, and polished approach to client interactions.
• Ability to explain services accurately while respecting the boundaries between consultation and clinical advice.
• Strong organizational and multitasking skills with excellent attention to detail.
• Experience with CRM, clinic-management, EHR/EMR, appointment, POS, or customer-management systems.
• Strong understanding of patient confidentiality, privacy, hygiene, and professional clinic procedures.
• Commercial awareness and ability to identify appropriate service or product opportunities without using high-pressure sales practices.
• Ability to work effectively with dermatologists, physicians, nurses, aestheticians, receptionists, and management.
• Knowledge of UAE healthcare and aesthetic-clinic regulations is advantageous.