Clinic Receptionist / Patient Care

About Us

Key Responsibilities

• Welcome patients and provide professional, courteous, and compassionate reception support.
• Manage appointment bookings, confirmations, cancellations, rescheduling, and follow-up communications.
• Respond to patient inquiries by phone, email, messaging platforms, or approved communication channels.
• Verify patient registration details, appointment information, insurance documentation, and required administrative records.
• Maintain accurate patient profiles, appointment records, contact details, and administrative documentation.
• Coordinate patient schedules with physicians, nurses, therapists, specialists, and other healthcare professionals.
• Provide patients with accurate information regarding clinic services, appointment procedures, operating hours, and administrative requirements.
• Assist with patient check-in and check-out procedures and coordinate waiting-room flow.
• Handle patient concerns, complaints, and service issues professionally while escalating clinical matters to qualified healthcare personnel.
• Support billing, payment collection, invoices, insurance documentation, and administrative follow-up where applicable.
• Coordinate referrals, medical appointments, follow-ups, reports, and other non-clinical administrative requirements.
• Maintain strict confidentiality of patient information and follow applicable privacy and data-protection requirements.

Requirements

• Bachelor’s degree or equivalent qualification in Healthcare Administration, Business Administration, Hospitality, Customer Service, or a related field is preferred.
• 3+ years of professional experience in clinic reception, patient services, healthcare administration, medical reception, or a similar role is preferred.
• Strong understanding of appointment scheduling, patient registration, reception procedures, and healthcare administration.
• Excellent spoken and written English with a professional and empathetic communication style.
• Strong customer-service, interpersonal, organizational, and problem-solving skills.
• Ability to communicate calmly and respectfully with patients and families, including during stressful situations.
• Strong attention to detail when handling patient records and administrative information.
• Experience with clinic-management systems, EHR/EMR platforms, appointment software, CRM tools, or healthcare databases.
• Strong computer literacy and confidence using email, spreadsheets, digital scheduling, and communication platforms.
• High level of confidentiality, discretion, integrity, and professional judgment.
• Ability to coordinate effectively with healthcare professionals and administrative teams.
• Knowledge of UAE healthcare administration, insurance processes, or patient-service practices is advantageous.

What We Offer

• Flexible part-time working hours with a remote-friendly patient-service and administrative arrangement.
• Competitive compensation aligned with experience and responsibilities.
• Opportunity to support professional healthcare administration and patient-service operations.
• Exposure to appointment coordination, patient relations, healthcare administration, insurance processes, and digital clinic systems.
• Professional development opportunities and continuous training in patient services and healthcare administration.
• A compassionate, patient-focused environment where empathy, confidentiality, accuracy, professionalism, and service excellence are highly valued.