greenhouse
Deployment Engineer (Data Collection)
Figure
Napi Headquarters, USA
Mid · 5+ years experience
USD 125000-185000 / year
Discovered 1 weeks ago
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Role Overview
We are seeking a hands-on Deployment Engineer to join our Data Collection team. In this role, you will serve as our first line of defense, managing technical challenges across our robot data collection system. You will bridge the gap between field operations and core engineering—troubleshooting daily technical blockers, driving root-cause analysis for recurring issues, and building scalable workflows. This role requires travel to active data collection sites across the country (regular travel across the Bay Area, and ~25% travel across the country).
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About the Role
We are seeking a hands-on Deployment Engineer to join our Data Collection team. In this role, you will serve as our first line of defense, managing technical challenges across our robot data collection system. You will bridge the gap between field operations and core engineering—troubleshooting daily technical blockers, driving root-cause analysis for recurring issues, and building scalable workflows. This role requires travel to active data collection sites across the country (regular travel across the Bay Area, and ~25% travel across the country).
Responsibilities
- Support engineering with deployment, serving as an on-site representative to reach development goals
- Provide hands-on support to collection team to unblock technical issues, communicate updates from engineers, teach troubleshooting techniques, and provide coaching
- Execute robot commissioning and testing at the customer site, including tracking and analyzing collections, coding and debugging as necessary
- Triage hardware and software issues as they appear, document learnings, and drive fixes to resolution across engineering teams
- Plan and execute the logistics of deploying early-stage robotic systems to homes and apartments
- Work with robot operators and technicians as the site lead, ensuring required work is completed and tools, spares, and equipment are available
- Communicate clearly to engineers and leadership - Produce regular summaries of site health, recurring issues, and trends
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