Debt Counselling Advisor - UAE National (Part Time)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
HSBC is seeking a UAE National Debt Counselling Advisor to join their International Wealth and Premier Banking team in Al Ain. The role involves collecting overdue debts, understanding customer circumstances, and providing solutions to help customers regain financial stability.
Key Skills for This Role
Responsibilities
- Minimize losses to the bank by collecting overdue debts
- Understand customer circumstances and affordability position, exploring options to help them regain financial stability
- Manage a portfolio of live, current, and overdue debit balance customer accounts through inbound/outbound calls and other communication channels
- Provide relevant treatments based on customer circumstances and escalate cases for legal action when necessary
- Own performance against business objectives and targets
Requirements
- Ability to speak, understand and communicate in English fluently
- Collections experience is a must
- Ability to write business letters and reports
- Excellent email conversational/telephone skills
- Ability to learn quickly with excellent complex problem solving skills
- Ability to understand and interpret numeric data
- Flexibility to work in shifts
- Strong MS Office Skills (Excel, PowerPoint, Word)
- Graduation degree is a must to secure a UAE visa or Work Permit
Full Job Posting
Overview
- HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers.
- We are seeking an ambitious UAE National to join our International Wealth and Premier Banking team in Al Ain as Debt Counselling Advisors.
In this role, you will
- Be responsible of minimizing any losses to the bank by collecting overdue debts, as well as always protect both customers’ and the bank’s interests.
- Understand customer circumstances and their affordability position, exploring options within remit to help them regain financial stability.
- Manage a portfolio of live, current, and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
- Provide relevant treatments based on the customer’s circumstances & escalate the cases for legal action when necessary.
- Own performance against business objectives, targets and take responsibility for self development.
- Complete progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to senior management.
- Take initiatives to enhance/streamline Policy & procedures for customer journey enhancement.
- Department champion of the leadership message and their performance sets the example for others to strive towards.
- Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for customers in line with HSBC specified process and procedures.
To be successful in the role, you should meet the following requirements
- Ability to speak, understand and communicate in English fluently
- Collections experience is a must
- Ability to write business letters and reports
- Excellent email conversational/telephone skills
- Ability to learn quickly with excellent complex problem solving skills
- Ability to understand and interpret numeric data
- Flexibility to work in shifts and resilience towards different work environment
- Ability to build rapport with customer, colleagues and other stakeholders
- Strong MS Office Skills (Excel, PowerPoint, Word)
- Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access
- Graduation degree is a must to secure a UAE visa or Work Permit
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at HSBC
Analyst (UAE National Role) - Corporate & Institutional Banking
Dubai, UAE
HSBC is seeking an Analyst for its Corporate & Institutional Banking International Mid-Market team in Dubai. The role supports Relationship Managers with client analysis, financial modeling, and credit risk monitoring. C
Operations Manager, Securities Services Operations (UAE national only)
Dubai, UAE
HSBC seeks an Operations Manager for Securities Services Operations in Dubai. The role involves ensuring smooth operations, improving efficiencies, reducing risks, and maintaining client satisfaction. Requires knowledge
Legal Counsel - Global Trade Finance (GTS)
Dubai, UAE
HSBC is seeking a Legal Counsel to provide expert legal advice to the Global Trade Services (GTS) business in UAE and MENAT. The role involves drafting and negotiating trade finance documentation, advising on legal risks
Data Analyst (UAE Nationals Only)
Dubai, UAE
HSBC is hiring a Data Analyst for its Financial Crime Risk Analysis and Discovery team in Dubai. The role involves producing research outputs, analyzing data, and identifying financial crime trends. Candidates need a deg
Legal Counsel - Global Trade Finance (GTS)
Dubai, UAE
HSBC is seeking a Legal Counsel to provide expert legal advice to the Global Trade Services (GTS) business in UAE and MENAT. Requires 2-5 years PQE with experience in lending, trade, and receivables finance, particularly
Audit Manager (UAE Nationals Only)
Dubai, UAE
HSBC is looking for an Audit Manager in Dubai to lead end-to-end audits, assess risks, and collaborate with stakeholders. Requires 5-8 years of financial services experience, strong credit risk knowledge, and relevant ce
Analyst (UAE National Role) - Corporate & Institutional Banking
Dubai, UAE
HSBC is seeking an Analyst for the Corporate & Institutional Banking team in Dubai. The role supports Relationship Managers by identifying product opportunities, conducting financial analysis, preparing proposals, and mo
Audit Manager (UAE Nationals Only)
Dubai, UAE
HSBC is seeking an Audit Manager to deliver assigned audit work and lead end-to-end audits within the financial services sector. The role requires strong knowledge of Wholesale and Retail Credit Risk and 5-8 years of rel
Analyst (UAE National Role) - Corporate & Institutional Banking
Dubai, UAE
Operations Manager, Securities Services Operations (UAE national only)
Dubai, UAE
Legal Counsel - Global Trade Finance (GTS)
Dubai, UAE
Data Analyst (UAE Nationals Only)
Dubai, UAE
Legal Counsel - Global Trade Finance (GTS)
Dubai, UAE
Audit Manager (UAE Nationals Only)
Dubai, UAE
Analyst (UAE National Role) - Corporate & Institutional Banking
Dubai, UAE
Audit Manager (UAE Nationals Only)
Dubai, UAE