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Dealer Support Representative
Fabuwood
Newark, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 weeks ago
CRM
Free
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Key Skills for This Role
CRM
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Responsibilities (including but not limited to)
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- 1 year of proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Detail oriented
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Bilingual (English and Spanish - Preferred not mandatory)
Benefits
- Weekly pay
- Company Matching 401 (K) program
- Dental Insurance
- Vision Insurance
- Life Insurance
- Health Insurance
- Paid Time Off
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